Audacy Inc. is seeking a talented individual to join our team as a Data Analyst/Customer Service Representative working remotely from home.
Job Title: Data Analyst/Customer Service Representative Remote Work From Home
Job Type: Full-time
Location: Philadelphia, PA; Houston, TX
Salary: $32 to $45 per hour
Job Overview:
Are you passionate about data analysis and providing exceptional customer service? Audacy Inc. is seeking a motivated Data Analyst/Customer Service Representative to join our team. This remote work from home position offers the opportunity to utilize your analytical skills while also delivering top-notch customer service to our clients.
Responsibilities:
- Collect, process, and analyze data to generate insights and support decision-making processes
- Handle customer inquiries and provide timely and effective support via phone, email, and chat
- Identify trends, patterns, and anomalies in data to inform business strategies
- Collaborate with cross-functional teams to improve data collection and reporting processes
- Maintain accurate records and documentation of customer interactions and data analysis findings
Requirements:
- Bachelor's degree in Data Science, Business Analytics, or related field
- Proven experience in data analysis and customer service roles
- Strong proficiency in data analysis tools such as Excel, Tableau, or SQL
- Excellent communication skills and ability to interact with customers in a professional manner
- Detail-oriented with strong organizational skills
- Ability to work independently and meet deadlines in a remote work environment
**Please note that Audacy Inc. follows Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.**
If you are looking for a dynamic role that combines data analysis and customer service, apply now to join our team at Audacy Inc.!
$32 - $45 per hour