Audacy Customer Support Agent-Remote WFH Philadelphia, PA · Remote · Full time

Apply for Customer Support Agent-Remote WFH

Are you passionate about providing exceptional customer service and resolving issues in a timely manner? Do you thrive in a fast-paced environment and enjoy helping others? If so, our company is looking for a dedicated Customer Support Agent to join our team!

Job Overview:

As a Customer Support Agent, you will be responsible for providing top-notch support to our customers via phone, email, and chat channels. You will be the first point of contact for any inquiries or concerns they may have. This role requires excellent communication skills, problem-solving abilities, and a strong customer-centric mindset.

Responsibilities:

- Respond to customer inquiries promptly and professionally

- Assist customers with product information, troubleshooting, and issue resolution

- Escalate complex issues to the appropriate team members

- Document all customer interactions and resolutions accurately

- Stay up-to-date on product knowledge and company policies

Requirements:

- High school diploma or equivalent

- 1+ year of customer service experience

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities

- Ability to work in a fast-paced environment

- Customer-centric mindset

Our company is committed to creating a diverse and inclusive workplace. We do not inquire about criminal backgrounds during the hiring process. Join us in providing exceptional customer support and making a positive impact on our customers' experience. Apply now to be part of our dynamic team!