Audacy Chat Support /Live Chat Support Specialist/Customer Service Representative/Technical Support Remote Work from Home Remote · Full time

Apply for Chat Support /Live Chat Support Specialist/Customer Service Representative/Technical Support Remote Work from Home

**Job Title: Chat Support / Live Chat Support Specialist / Customer Service Representative / Technical Support Remote Work from Home**

**Job Type: Full-time**

**Location: Remote**

**Salary: $30.00 to $42.00 per hour**

**Job Overview:**

Are you passionate about providing exceptional customer service and technical support? Are you a great communicator who excels in resolving customer issues efficiently and effectively? Audacy is seeking a Chat Support / Live Chat Support Specialist / Customer Service Representative / Technical Support professional to join our remote team. In this role, you will be responsible for providing top-notch customer service and technical support through chat and live chat channels.

**Responsibilities:**

- Respond to customer inquiries and issues promptly and professionally via chat and live chat platforms

- Provide technical support and troubleshooting assistance for customers experiencing software or hardware issues

- Assist customers with account management and billing inquiries

- Escalate complex issues to appropriate teams for further resolution

- Maintain accurate records of customer interactions and transactions

- Collaborate with team members to improve processes and enhance the customer experience

**Requirements:**

- Proven experience in customer service, technical support, or a related field

- Excellent communication skills, both written and verbal

- Strong problem-solving abilities and attention to detail

- Ability to multitask and prioritize in a fast-paced environment

- Proficiency with chat and live chat platforms

- High-speed internet connection and a quiet workspace for remote work

*Audacy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. As a company policy, we do not inquire about criminal backgrounds.*

If you are a customer service enthusiast with a knack for technical troubleshooting, we would love to hear from you! Join Audacy and make a difference in the lives of our customers every day. Apply now!