Athens Area Community Foundation, Inc. Donor Services Manager Athens, GA · Full time

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Foundation Overview

Who We Are: We are a small, entrepreneurial team that believes philanthropy should feel personal, responsive, and joyful. Every member of our staff contributes ideas, solves problems, and helps shape the future of our organization.

Our Mission: The Athens Area Community Foundation grows giving by inspiring generous communities and creating lasting impact.

Our Vision: We envision a community where philanthropy fuels progress, supporting emergency response, civic engagement, vibrant economy, nimble workforce, effective education, workforce housing, accessible healthcare, efficient transportation, supportive services for the vulnerable, strong cultural amenities, and environmental sustainability.

Our Why: We grow giving for the community we love.

History: We are rooted in the trusted leadership and focus of community members committed to mobilizing resources for the greater good. Established in 2008, we have over a decade of remarkable  development and growth. With more than $50 million in assets under our umbrella, we are focused on expanding our ability to serve as a public grantmaking foundation partnering with donors, nonprofits, and institutions to grow, preserve, and share philanthropic assets.

Organizational Values: When we GIVE, we spark joy, kindness, ease and connection:

·      Grow in Knowledge

·      Integrity in all Things

·      Value Responsiveness

·      Engage in Community

Organizational Anchors: Across all aspects of our organization, we commit to being a:

·      Trusted guide for local philanthropy

·      Trusted partner for local organizations

·      Trusted community leader

Why This Role Matters

This is an exciting time to join the Athens Area Community Foundation. As a fast growing community foundation, we are investing in new ideas, expanding our regional leadership, and helping shape the future of philanthropy across Northeast Georgia. Every member of our team has the opportunity to build, create, and lead work that leaves a lasting impact on our communities.

Position Summary:

The Donor Services Manager leads the execution of an exceptional fundholder experience at the Athens Area Community Foundation. This position combines relationship management, donor stewardship, and grantmaking operations to ensure donors feel known, valued, and connected to the impact of their philanthropy. The ideal candidate is equally comfortable building relationships, managing details, and creating systems that support excellent service.

Position Hours:

• Full-time; 8:30AM-4:30PM
• Occasional opportunities to work evening and/or weekends.

Supervision: This position reports to the VP, Strategy & Operations. This position supervises the Community Foundation Fellows.  

Success in this role: Success in this role means:

• Grant and fund disbursements are processed accurately and efficiently.
• Fundholders receive responsive, accurate, and personalized services.
• Fundholders deepen their engagement with the foundation over time.

Position Overview:

 General:

• The Donor Services Manager serves as a primary relationship steward for many of the Foundation's fundholders, ensuring every interaction reflects exceptional care, responsiveness, and trust.
• Ensure high quality customer service.
• Maintain a working relationship with the Athens Area Community Foundation Board of Directors.
• Provide professional support for the President | CEO in working with Board of Directors, Committees, donors, community groups, and organizations.

Operations:

• Adhere to all policies and procedures for the Athens Area Community Foundation.
• Adhere to protocol for use of Foundant Software.

Weekly Grant and Fund Expense Cycle:

• Own the execution of the weekly grant and fund expense cycle to ensure timely, accurate processing and responsive customer service for fundholders. Including but not limited to:
• Daily initiation of all grants and/or fund expense/disbursements as received by fundholders,
• Weekly execution of due diligence and approvals in coordination with the Director of Grantmaking & Scholarships and the Vice President, Strategy & Operations,
• Identify and resolve donor issues in accordance with our governing policies and procedures.

Fundholder Experience Execution:

• Own the day-to-day execution of fundholder touchpoints to ensure consistent, high-quality service and alignment with organizational standards, including but not limited to:
• Leading the New Fund Welcome Process with timely and exceptional customer service throughout the first-year onboarding with new fundholders,
• Engaging and supporting fundholders and prospects through the execution of donor engagement events (Community, Conversation, Philanthropy; Volunteering; Tours; Check Deliveries) as directed.
• Utilizing defined portfolio segments to connect and engage appropriate staff for prospects reaching out via the website, office phone, and general email inquiries.
• Display sincere care for donors and a desire to help their giving.
• Create joy in giving.

Donor-Advised Fund Portfolio Stewardship:

• Own the stewardship and ongoing management of a portfolio of Donor-Advised Fundholders to maintain strong relationships, donor intent alignment, and timely communication through:
• Proactively anticipate donor needs and requests.
• Proactively and regularly connect with your portfolio of fundholders,
• Consistently move through Opportunities to track interactions and growth in assets.

Agency Fund Portfolio Stewardship:

• Own the stewardship and ongoing management of Agency Fund portfolios to ensure compliance, relationship quality, and alignment with fund agreements.
• Responsibilities include, but are not limited to:
• Providing professional support to the President | CEO in developing board presentations, stewardship reports, and other communication pieces to current and prospective nonprofit fundholders,
• Providing professional support to the Vice President, Strategy & Operations in executing an annual stewardship event for nonprofit fundholders,
• Conducting one-on-one stewardship meetings with a portfolio of nonprofit fundholders, and
• Coordinating special touchpoints with nonprofit fundholders throughout the year, in line with our fundholder experience.

Fellows Program:

• Own the design, execution, and outcomes of the Foundation Fellows Program by leading, managing, and hold accountable two part-time student fellows each semester to develop mission-aligned community leaders. Responsibilities include, but are not limited to:
• Promoting fellowship openings, leading interviews, selecting and onboarding student fellows each semester,
• Weekly one-on-one check-ins and ongoing supervision of fellows, and
• Exit interviews and development of an alumni program for Foundation Fellows.

Other:

• As a small and innovative organization, every member of our team contributes wherever needed to advance our mission.

People who thrive on our team are:

• Curious about community development, philanthropy, and communications
• Naturally take ownership instead of waiting to be asked.
• Excited about the details and improving systems.
• Willing and quickly able to learn new programs, platforms, and skills as needed
• Highly organized and able to manage multiple projects simultaneously
• Relentless in the pursuit of excellence in customer service
• Able to pass a background check

Ideal Skills and Qualifications:

• Bachelor’s degree in relevant field
• Openness and willingness to consistently learn
• Possess strong computer skills with proficiency in Microsoft applications
• Become proficient with Foundant software
• Excellent written and oral communication skills, ability to present to and effectively work with various stakeholders
• Social networking and communication
• Attention to detail and personal organization

The Details:

 Professional Development: We maintain an ongoing and open commitment to professional development and leadership. Staff have opportunities through:

·      Our own programs,

·      University of Georgia,

·      Georgia Center for Nonprofits,

·      Philanthropy Southeast,

·      Council on Foundations,

·      And so much more

Compensation and Benefits:

·      Competitive compensation

·      Simple IRA with up to 3% match after 1 year of employment

·      Health insurance

·      Life insurance

·      12 paid holidays

·      Generous vacation, sick leave, and personal day benefits