Athena Brasfield OD APC Fully Remote Call Center Representative Remote · Full time

Seeking a fully remote Full-time Call Center Representative that will assist with scheduling appointments and patient inquiries.

Description

**Job Overview:**

We are looking for a motivated and customer-focused individual to join our team as a Fully Remote Call Center Representative. In this role, you will be responsible for handling inbound and outbound calls to assist with scheduling appointments and addressing patient inquiries. This is a full-time position that offers the flexibility of working remotely.


**Responsibilities:**

- Answering incoming calls and making outbound calls to assist patients with scheduling or rescheduling appointments

- Providing excellent customer service by addressing patient inquiries and resolving any issues

- Documenting patient information accurately in our system

- Verifying eligibility and benefits

- Following up with patients as needed to ensure satisfaction

- Adhering to all company policies and procedures


**Requirements:**

- High school diploma or equivalent

- Previous experience in a customer service role preferred

- Excellent communication skills, both verbal and written

- Ability to multitask and prioritize in a fast-paced environment

- Proficiency in Microsoft Office and basic computer skills

- Ability to work independently and as part of a team

- Must have a quiet and dedicated workspace for remote work

- Windows or Mac with an antivirus software and headset

- Good internet connectivity


Please note that we are an equal opportunity employer and do not inquire about criminal backgrounds during the hiring process.


**Salary Range:**

$7.5 to $9 per hour


If you are passionate about providing exceptional customer service and are looking for a remote opportunity to grow your career, we would love to hear from you. Apply now to join our team as a Fully Remote Call Center Representative!

Salary

$7.5 - $9 per hour