About Us

ArtCloud was founded in Atlanta, GA, to bridge the gap between technology and the art world. What started as a side project has become the leading art and gallery management software. Today, ArtCloud supports art galleries and artists, empowering them to streamline operations and sell more art. Fueled by customer happiness, we’re dedicated to transforming how the art world does business.

About the Role

The Customer Support Specialist plays a vital role in helping ArtCloud’s customers succeed. This hybrid position combines exceptional support, user onboarding, and initiatives to enhance customer satisfaction and retention. By helping galleries and artists, you’ll empower them to maximize the platform’s value, fostering trust and long-term partnerships.

This role is perfect for someone proactive, empathetic, and eager to make a direct impact on customer experiences. 

Responsibilities

As an advocate for our customers, you’ll provide the guidance and support needed to ensure their success with ArtCloud.

• Acting as the front-line point of contact for customers with support requests, building strong, trusted relationships. 
• Managing the support inbox, 9:00 - 5:00 EST, Monday - Friday.
• Respond promptly to customer inquiries via email, phone, or chat, troubleshooting and resolving issues effectively, maintaining accurate ticket category and resolution information via HubSpot.
• Prioritizing and escalating support inquiries.
• Working with the Product team to understand technical solutions or limitations.
• Defining and escalating engineering tickets that emerge from support (Bugs, Chores) and testing of fixes, reporting results back to customers.
• Demonstrate complete product knowledge across all areas of the ArtCloud platform. The Customer Support Specialist’s product expertise is leveraged by the entire team.
• Provide proactive product education and ongoing support to help customers achieve their goals.
• Collaborate with internal teams to advocate for customer needs and drive platform improvements.
• Facilitate training sessions to ensure customers are fully equipped to use the platform effectively.
• Guide new customers through the onboarding process, ensuring a smooth transition to the ArtCloud platform.
• Develop and update resources such as Knowledge Base guides to improve self-service options for customers.
• Track and report on customer success metrics, including satisfaction scores (ex, NPS) and retention rates.

About You

You’re a proactive problem-solver who thrives on helping others succeed and fostering strong relationships.

• 2–4 years of experience in a SaaS customer support or customer service role is required.
• Experience using a CRM and working in a ticketing system is required; HubSpot is preferred. Candidates without CRM experience will not be considered.
• Excellent written communication and attention to detail—you’ll be writing dozens of emails and participating in live chats daily.
• Proficient in navigating digital tools like Google Sheets, Slack, and HubSpot in a fast-paced support environment.
• Organized and self-sufficient; can juggle competing priorities and follow through without micromanagement.
• Interest in the art world is a plus but not required.
• Excited to work in a hybrid office setup in Atlanta (Buckhead), with 3-5 days per week in the office.

Our Culture

At ArtCloud, our culture is built on a foundation of humility, humor, and trust. We prioritize collaboration and foster an environment where innovation thrives through teamwork and open communication. Transparency and integrity guide everything we do, ensuring a culture of trust among our team and with our customers. Empowerment is at the heart of our mission—we aim to inspire our customers and teammates to become the best versions of themselves.

We value in-person collaboration, especially during your training period, where you’ll work closely with our team to build the skills and knowledge needed to thrive in this role.

Our Office

Located in the heart of Buckhead at Atlanta Tech Village, the largest tech center in the U.S.

• Free snacks, drinks, and coffee to keep you energized throughout the day.
• Access to free mentorship and advisors. 
• Free weekly happy hours and Tech Village events.
• Parking is on-site, and the office is just steps away from the MARTA Buckhead station.

Summary of ArtCloud Benefits 

• A new Apple laptop to ensure you have the tools to succeed.
• Benefits are eligible on your date of hire.
• 100% Employer-paid health insurance premiums for ArtCloud employees.
• Dental and Vision insurance offering.
• Company-sponsored 401k with a 1% employer match.
• Flexible PTO to allow employees time for vacation, personal needs, and to take sick time as needed.