Arrow Real Estate Community Manager San Diego, CA · Full time Company website

Apply for Community Manager

Community Manager

Full-Time

Arrow Real Estate offers full-service asset management for communities. We are looking for an energetic, passionate, personable, and detail-oriented professional to join our growing team. The right candidate will be fastidious, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Responsibilities:

·        Deliver exceptional customer service to homeowners, Board Members, and vendors.

·        Prepare board meeting materials, including packet assembly and agenda development.

·        Prepare comprehensive annual meeting packets for homeowner distribution.

·        Process and maintain Statements of Information and related documentation.

·        Manage and oversee operations for multiple homeowners associations (HOAs).

·        Maintain and update association portals with current documents, board member information, community calendars, meeting minutes, and email communications.

·        Coordinate and communicate effectively with third-party vendors to ensure timely service and support.

·        Process architectural applications, ensuring compliance with association guidelines.

·        Generate work orders for vendors, track progress, follow up as needed, and update system records accordingly.

·        Conduct regular property walks to identify maintenance needs and ensure compliance with community standards.

·        Prepare and process escrow demand statements for property sales and refinances.

·        Assist in the preparation and review of annual budgets in collaboration with Board Members and accounting teams.

·        Achieving key performance indicators (KPIs) and adhering to standard operating procedures (SOPs)

·        Perform additional administrative and operational tasks as assigned.

Qualifications:

• CMCA Certification
• 4-year college degree preferred but not required.
• 2-4 years of experience working for an HOA.
• Knowledge of AppFolio is a plus.
• Knowledge of HOA regulations and procedures is required.
• Extraordinary customer service skills.
• Exceptional phone etiquette, writing, and communication skills.
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Proficient in reviewing and understanding budgets and financial statements.
• Ability to effectively manage time and prioritize tasks.
• An honest, responsible, optimistic, and enjoyable demeanor.
• Ability to work independently and as part of a team.

Job Type: Full-time

·        Evenings as needed

·        Monday to Friday

·        On call

·        Overtime

Compensation and Benefits:

·        401k

·        Dental Insurance

·        Vision Insurance

·        Health Insurance

·        7 Paid Holidays

·        13 Days of PTO

·        Employer-Funded Education

·        Bonus Opportunities

·        Fitness Center

·        Game Room

·        Mother’s Room

Eligible after 90 days of employment.

Core Values:

To achieve success, the Arrow Real Estate team must embrace:

1.     1st class business, 1st class way.

2.     Open, honest, and direct communication.

3.     Team is the source of our strength.

4.     Continual improvement and self-renewal.

5.     Integrity.

6.     Have fun and give back!

Apply:

Respond with your resume and a brief email explaining why you are a fit for our company (100 words or less).

Employee Acknowledgement

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation.

Arrow Real Estate provides equal employment opportunity. Discrimination of any type will not be tolerated. Arrow Real Estate is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.