Aquarion Asset Management LLC MANAGER - 3rd Party Debt Collections - St James Parish Remote · Full time

Apply for MANAGER - 3rd Party Debt Collections - St James Parish

Aquarion Asset Management is a consumer and business consulting firm that uses technology and education to help improve financial futures. We offer services Debt recovery and repayment services to consumers and commercial clients.

Growing office in St James Parish looking to onboard an experienced Manager to oversee our Montego Bay, Jamaica Debt Collections operation. The Manager will be responsible recruiting, training and managing of onsite staff. The manager will be tasked with supporting and building a team of exceptional collectors and meeting and exceeding monthly financial targets.

This position is in our Montego Bay, Jamaica office and is an IN-PERSON position. This position is NOT REMOTE!

The ideal candidate is experienced in this space, and possess working knowledge of all accounting procedures, compliance, FDCPA, TCPA, and FCRA and can manage daily financial targets end-to-end.

If you have previous experience managing a financial team, and are looking for more opportunity or more control, we’d like to meet you. Ultimately, you should be able to ensure accuracy and efficiency throughout our entire accounts receivable/collections process.

Responsibilities

• Recruit new collection agents
• Train new agents on systems, procedures, and scripts
• Review agent scorecards, audio recordings, KPIs
• Monitor and manage collections on accounts
• Handle escalated calls, complaints, and questions
• Ensure daily, weekly, and monthly collection goals are met
• Negotiate with customers for balances, settlements, or payment arrangements
• Enforce all collection procedures
• Motivate employees and maintain focus on goals and objectives
• Meet individual financial goals as well as team/office financial goals

Skills

• Experience with pre- and post- charge-off debt REQUIRED (credit cards and short term installment/payday loans)
• Proven work experience as a Manager or Supervisor
• Ability to accurately analyze and process numerical data
• Team management skills
• Negotiation skills
• Problem-solving attitude
• Confidentiality

Benefits

• multi-tiered Compensation Structure (including incentives and commission)
• UNLIMITED earning potential!
• Job Type: Full-time
• Schedule: Monday to Friday