ANYWHERE WELLNESS PLLC Receptionist for Remote Mental Health Organization for Anywhere Wellness 8-5 M-F PST Preferred Remote · Full time Company website

Apply for Receptionist for Remote Mental Health Organization for Anywhere Wellness 8-5 M-F PST Preferred

At Anywhere Wellness, we are committed to delivering exceptional and accessible care by seamlessly integrating counseling and medication management into a streamlined Telehealth experience. We accept insurance and provide prompt appointment availability, ensuring personalized and timely support for residents across Washington State.

Details

Edit

• Title
• Anywhere Wellness -Clinical Coordinator Front End "receptionist" for Virtual Office -Clinical Setting accepting applicants on PST or MST desired
• Job type
• Full-time employee
• Location(s)
• Remote
• Overview
• Clinical Coordinator Front End "receptionist" for Virtual Office -Clinical Setting
• Description
• Clinical Care Coordinator
• Anywhere Wellness | 100% Remote – Virtual Office Full-Time | M–F, 8:15 AM – 5:15 PM PST | 2x Weekend Email/Phone Check-Ins Required Permanent, Fixed Hours (Non-Negotiable)
• Working with small admin team "on Kumo " our virtual office platform, aka in our virtual clinic to serve fast paced, large volume of clients/and 7 full time providers

• ⚠️ Please apply through this posting only. Due to high applicant volume, candidates who call or email directly will not be considered.

About the Role

• Anywhere Wellness is seeking a warm, highly organized, and communicative Clinical Care Coordinator to be the "face" of our practice.
• You are the first voice patients hear, the first name they see in their inbox, and the person who sets the tone for their entire experience with Anywhere Wellness. The majority of your day will be spent managing a high volume of phones, emails, and faxes — fielding patient inquiries, coordinating with providers, and ensuring nothing falls through the cracks. You are the hub that every moving part of the clinic flows through while being the heartbeat of the clinic.
• This is a fully remote position within a structured virtual office environment. All team members maintain live camera presence during working hours with team mates.
• Workspace Requirement: A private, quiet, distraction-free home office is mandatory. No background noise, children, pets, or other people present during working hours. Non-negotiable per HIPAA, clinic policy, this is a child free work environment, non-negotiable.
• For this role, you will be at your work station throughout your shift, minus your breaks, taking calls and interacting with staff/patients constantly throughout the day, unable to tend to any outside distraction, working via remote office Kumo space.

Key Responsibilities

• Front-Line Communication — The "Face" of the Clinic

• Manage a high volume of inbound and outbound phone calls, emails, and faxes daily with professionalism and warmth
• Serve as the primary point of contact for patients — answering questions, addressing concerns, and delivering an exceptional experience at every touchpoint
• Respond to all communications promptly, reflecting the voice and values of Anywhere Wellness

• Patient Intake & Scheduling

• Build and maintain new and existing client charts with accuracy
• Coordinate patient scheduling, appointment confirmations, reminders, and follow-ups
• Manage referral coordination, records releases, and inter-clinic communication with precision

• Clinical & Administrative Support

• Oversee daily clinical services and documentation to keep the practice running efficiently
• Navigate multiple EHR systems and digital filing platforms simultaneously
• Maintain organized workflows across all communication channels — email, fax, phone, and internal systems

• Quality & Compliance

• Ensure all patient interactions and documentation adhere to HIPAA, medical protocols, and ethical standards
• Monitor patient care touch points and flag any quality concerns to the clinical team

• Team & Executive Support

• Provide coverage and support to the administrative team throughout the day
• Provide high-level administrative triage to the CEO/Team Lead as directed
• Remain accessible and present in the virtual office — ready to pivot at a moment's notice

Qualifications

• 2–3 years of relevant clinical or healthcare administrative experience (required)
• Strong phone presence and written communication skills — confident and comfortable as a front-line communicator
• Warm, empathetic, and professional with strong therapeutic listening ability
• Detail-oriented with excellent organizational skills and the ability to manage competing priorities
• Tech-savvy — proficient in EHR/EMR software (Tebra/Simple Practice), Google Workspace, Google Sheets/Docs, Excel, and multi-line phone/fax systems
• Reliable, punctual, and self-directed in a remote environment
• Dedicated, HIPAA-compliant home workspace (required)

Schedule

• Monday–Friday, 8:15 AM–5:15 PM PST + 2 weekend email/phone check-ins. Fixed and permanent.

What We Offer

• Competitive pay with opportunity for growth
• PTO, 401(k), Health Benefits, and 3x Floating Holidays
• 100% remote
• Anywhere Wellness will be closed:
• New Year's Day
• July 4th
• Thanksgiving
• Christmas Eve
• Christmas Day 

• A supportive, inclusive virtual work environment

• Salary range
• $23 - $24 per hour