Admissions Team Members are responsible for creating a welcoming and efficient entry experience for all guests at Ananda Farm. As the first point of contact, this role involves scanning tickets, answering questions, assisting with pass upgrades, and ensuring each guest feels supported and excited from the moment they arrive. Admissions staff also help manage lost and found and occasionally support Retail or Shuttle operations as needed.
● Greet guests warmly and create a positive first impression of Ananda Farm.
● Use the Ticket Spice app to check in guests, scan tickets, and process on-site purchases or upgrades.
● Assist guests with walk-in ticketing, including explaining available passes and promoting season pass options.
● Provide directions, answer general guest questions, and offer digital maps via QR codes.
● Manage and organize the Lost and Found area, ensuring found items are documented and returned when possible.
● Maintain a clean and welcoming admissions area throughout the day.
● Support other departments when needed, including Retail or Shuttle operations.
● Communicate guest concerns or tech issues to the Operations Manager promptly.