Amoray Dive Resort Front Desk Agent Key Largo, FL · Full time Company website

Apply for Front Desk Agent

About Amoray Dive Resort Nestled on the pristine shores of Key Largo, Amoray Dive Resort stands as a premier destination for diving enthusiasts and ocean lovers from around the world. Since our founding, we have dedicated ourselves to providing unforgettable underwater experiences while maintaining the highest standards of safety, service, and environmental stewardship. Amoray Dive Resort is more than just a place to stay—we're a complete diving experience. Our unique waterfront property combines comfortable accommodations with direct access to the breathtaking marine ecosystems of the Florida Keys National Marine Sanctuary and John Pennekamp Coral Reef State Park. As the self-proclaimed "Dive Capital of the World," we take pride in our intimate knowledge of Key Largo's underwater treasures and our ability to share them with both novice and experienced divers. What sets us apart is our passionate team of diving professionals and hospitality experts. We believe that exceptional guest experiences begin with exceptional staff experiences. At Amoray, we foster a workplace environment built on mutual respect, continuous learning, and the shared joy of introducing guests to the wonders beneath the waves. Our team members aren't just employees—they're ambassadors of the ocean and the unique Keys lifestyle. We're deeply committed to marine conservation efforts and sustainable tourism practices. As stewards of our local reef ecosystems, we integrate environmental education into everything we do, from our diving operations to our resort management. Working with Amoray means contributing to these vital preservation efforts while developing your career in a spectacular natural setting. Our property features well-appointed accommodations, a private marina with dedicated dive boats, professional dive shop, and stunning waterfront views—all designed to immerse our guests in the natural beauty of Key Largo. Whether guiding underwater adventures, ensuring comfortable stays, or supporting our operations, every team member plays a crucial role in the Amoray experience. Joining the Amoray family means becoming part of a team that values initiative, customer service excellence, and a passion for marine environments. We offer competitive compensation, opportunities for professional growth, and the chance to build a rewarding career in one of Florida's most beautiful destinations. At Amoray Dive Resort, we're not just creating vacations—we're creating life-changing connections to the ocean. Come grow with us in paradise.

Full job description

As our Front Desk Agent, you'll serve as the central point of contact for our guests throughout their stay. Your warm personality, attention to detail, and problem-solving abilities will help create the perfect Florida Keys experience and lasting memories for everyone who visits.

Description

Join Our Paradise Team!

Are you passionate about providing exceptional guest service and creating warm, welcoming first impressions? Do you thrive in dynamic environments where every day brings new faces and opportunities to shine? Amoray Dive Resort is seeking a dedicated Front Desk Agent to be the heart of our guest experience in the stunning Florida Keys.

Imagine greeting travelers as they arrive at their island getaway, the sparkling waters visible just beyond our lobby doors. As our Front Desk Agent, you'll be the friendly face that sets the tone for our guests' entire stay. You won't just be checking people in – you'll be the ambassador of our resort, the local expert who helps visitors discover hidden gems, and the problem-solver who ensures every vacation moment is perfect from arrival to departure.

Working at Amoray Dive Resort means becoming part of a close-knit family that values your contributions and recognizes that our team members are the heart of our success. Whether you're an experienced hospitality professional or someone with natural people skills and a passion for service, we provide the support you need to grow professionally while enjoying the laid-back Keys lifestyle that brings visitors back year after year.

Key Responsibilities:

• Welcome guests with genuine warmth and handle efficient check-in/check-out processes
• Process reservations, room assignments, and payments accurately
• Provide knowledgeable information about resort amenities, services, and local attractions
• Respond promptly to guest inquiries and requests both in person and via phone
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Handle special requests and resolve concerns with a positive, solution-oriented approach
• Manage the multi-line phone system professionally and efficiently
• Balance daily transactions and maintain accurate records
• Support resort security procedures and emergency protocols

Qualifications:

• Previous hospitality or customer service experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive demeanor
• Computer proficiency with ability to learn property management systems
• Multi-tasking abilities in a fast-paced environment
• Problem-solving skills and attention to detail
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• Knowledge of the Florida Keys area (preferred but not required)

Benefits of Joining Our Team:

• Competitive wages and benefits package
• Work in one of the most beautiful locations in Florida
• Supportive, family-oriented work environment
• Employee discounts on resort amenities
• Opportunities for growth and development
• Be part of creating the authentic Keys experience for our guests

At Amoray Dive Resort, our employees are family. We value your contribution to our guests' experience and are committed to providing a positive work environment where you can thrive.

Amoray Dive Resort is an equal opportunity employer committed to diversity in the workplace.