Ammunition Client Partnerships Manager Atlanta, GA · Full time

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WHO WE ARE:

Founded in 2017, Ammunition has quickly grown to become a nimble powerhouse of talent, consistently ranking among Atlanta’s top and fastest growing privately held companies, and the fastest growing advertising agency in 2023, by the Atlanta Business Chronicle.

Ammunition’s full suite of offerings, including brand and digital strategy, storytelling, campaign creative, media connections, personalized CRM, and more, means brands that work with us can have confidence that they’re on the forefront of the kind of thinking and digital capabilities that keep them on the leading-edge of an ever-changing marketplace.

RESPONSIBILITIES:

Client Relationship Management

• Assist as a day-to-day project lead within the client portfolio, serving as a trusted partner and primary point of contact for assigned project and/or accounts.
• Manage client requests and input, clarifying as needed, to turn feedback or requests into actionable deliverables.
• Strengthen client relationships by becoming a trusted resource, maintaining insightful dialogue, in effort to understand more client dynamics that may impact the scope of work or overall relationship.
• Act as an ambassador for the agency’s brand, promoting the work both within the client's company and, when appropriate, to the broader marketplace.
• Resolve day-to-day client requests and issues related to ongoing project development and quality control, ensuring client satisfaction.

Internal Collaboration

• Oversee multiple brand projects across all functions, including strategy, development, creative, production, and media.
• Proactively work with Project Management teammates to ensure project timelines, deadlines, and workflows, ensuring deliverables are met on schedule and within budget.
• Monitor industry trends to support team, client, and business needs, ensuring that strategies remain relevant and effective.

Strategic Understanding

• Demonstrate an understanding of the client’s products, market, and consumer.
• Assist in reviewing work to ensure it meets client’s objectives and aligns to the brand.
• Contribute to strategic thinking to deliver work that is impactful leading to strengthened relationships, net-new work, etc.
• Assist in developing actionable briefs, internal kick offs and client reviews to present work confidently.
• Guide the development of client-facing deliverables such as points of view (POVs), presentation decks, and program reports, ensuring they meet client expectations.
• Support Client Partnerships leads in client planning initiatives such as quarterly and yearly planning.

Financial Management

• Understand scope of work and the hours associated with deliverables, including impacts on rounds of revisions and efficiencies.
• Assist in managing deliverables effectively within budget, working with key agency team members to determine timeline and hours.

Team Development

• Collaborate and oversee (where applicable) with other internal team members on work for key projects/clients to achieve quality work.
• Promote a team environment, demonstrating a high level of personal responsibility and commitment to team success.

QUALIFICATIONS: 

• You have a Bachelor’s degree in Marketing, Business, Communications, or a related field.
• You have 2-3 years of agency experience in account management, with an understanding of the digital landscape.
• You enjoy client relationship management, as well as internal and external relationship building.
• You’re a skilled communicator, able to interface well with different personalities and resolve team or workflow conflicts as they arise.
• You have a proven ability to take the lead, keep teammates and schedules organized, and be proactive in anticipating needs.
• You have a demonstrated knowledge of the overall advertising landscape and the ability to keep up with changing advertising channels and best practices.
• You’re a go-getter, adept at managing strict timelines and producing excellence, whether working collaboratively or independently.
• You have a positive attitude and are committed to professional growth through collaboration and feedback.
• You have a solutions-oriented mindset, viewing challenges as opportunities for new work and providing value to clients.