Amerion College Receptionist & Student Services Coordinator Huntington, WV · Part time Company website

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Amerion College is leading the way to a new world of learning. We are redesigning the college experience as part of a global initiative to create prosperity and well-being through world-class education for everyone, everywhere, at a price anyone can afford. Since 1936, we have offered accessible higher education for the high school graduates and working adults of West Virginia, Kentucky, and Ohio. Today, our affordable, career-focused programs are available on campus and online to help change the lives of learners everywhere. Our Mission Amerion College is a comprehensive, open-admission private institution based in Huntington, West Virginia serving students globally and committed to ensuring student learning, validating student outcomes, and promoting academic excellence as evidenced by graduate success in employment or lifelong learning. Our Vision We envision a world in which all individuals have access to the educational tools they need to think independently and live abundantly. We commit to engaging in lifelong learning and encouraging others to live with a learning mindset.

Amerion College 

Receptionist & Student Services Coordinator Responsibilities 

The Receptionist & Student Services Coordinator serves as the first point of contact for students, employees, and visitors by providing exceptional customer service, administrative support, and campus guidance. Operating under the general supervision of the Chief Operating Officer (COO), the Coordinator ensures seamless front desk operations, supports campus security protocols, manages institutional communications, and provides essential logistical support for student services and campus events. 

Core Responsibilities 

Front Desk Operations 

• Greet and welcome visitors, students, guests, and members of the campus community in a warm and professional manner.  
• Answer, screen, and direct incoming phone calls; manage voicemail messages.  
• Maintain a clean, organized, professional, and welcoming reception area.  
• Receive, sort, and distribute incoming and outgoing mail, packages, deliveries, and student materials (e.g., textbooks).  
• Create a calm and welcoming environment while assisting anxious, frustrated, or stressed students with professionalism and compassion.  

Student Services Support 

• Assist prospective students with basic admissions questions, enrollment steps, and general program information.  
• Direct students to the appropriate department (e.g., Financial Aid, Registrar, Career Services, Student Success).  
• Distribute, explain, and collect required forms and assist with applications, transcripts, diplomas, and other student documents.  
• Discreetly connect students in distress with appropriate campus resources.  
• Assist with program-specific identification badges or name tags for externships and practical experiences.  

Administrative Support 

• Maintain office supply inventory and submit replenishment requests.  
• Assist with high-volume scanning, copying, document preparation, and electronic record management.  
• Maintain organized electronic and paper filing systems while ensuring data privacy and confidentiality.  
• Assist with routine data entry, student database updates, tracking, and basic reporting.  
• Schedule meeting rooms and coordinate appointments for students, advisors, faculty, staff, tutoring, workshops, and community partners.  

Communications 

• Monitor and respond to the College's general inquiry email inbox.  
• Route inquiries to the appropriate department (e.g., Admissions, Financial Aid, Registrar, Career Services).  
• Maintain the College directory, vendor contacts, and institutional contact lists.  
• Communicate urgent messages from students, employers, or community partners to the appropriate staff member.  

Event Support 

• Assist with planning, setup, and execution of new student orientations.  
• Support registration events, open houses, campus events, and community outreach activities.  

Campus Operations 

• Maintain visitor sign-in procedures, guest logs, and issue visitor badges or name tags when appropriate.  
• Assist with scheduling meeting spaces and ensuring meeting rooms are properly prepared.  
• Coordinate facility maintenance requests and report safety or cleanliness concerns.  
• Manage the intake and return of lost-and-found items, including electronics, keys, and personal belongings.  

Other Duties 

• Maintain strict confidentiality of student records (FERPA) and employee information at all times.  
• Provide outstanding customer service to students, faculty, staff, employers, and community partners.  
• Support special administrative projects as assigned by leadership.  
• Perform other duties as assigned by the Chief Operating Officer or immediate supervisor.