Job Summary:
American Pumping is seeking a friendly, organized, and detail-oriented Receptionist to be the first point of contact for our septic pumping/installation, and plumbing company. The ideal candidate will provide exceptional customer service, manage incoming calls and office traffic, and support daily administrative tasks to keep the office running smoothly.
Key Responsibilities:
- Greet and welcome customers, vendors, and visitors in a professional and courteous manner
- Answer and direct incoming phone calls using a multi-line system
- Schedule service appointments and dispatch calls to field technicians as needed
- Maintain customer records, service logs, and other documentation accurately
- Enter work orders, invoices, and payments into the company software
- Respond to basic inquiries about services (septic pumping, installations, plumbing repairs)
- Communicate effectively with technicians, office staff, and customers
- Receive mail and deliveries, and distribute them appropriately
- Maintain a clean and organized reception area
- Perform general administrative duties including filing, data entry, scanning, and other office support
Qualifications:
- High school diploma or equivalent required
- Prior experience in an administrative or customer service role preferred
- Strong communication and interpersonal skills
- Excellent phone etiquette and a professional demeanor
- Proficiency with computers, office software (e.g., Microsoft Office), and scheduling programs
- Ability to multitask and work in a fast-paced, service-oriented environment
- Familiarity with plumbing, septic, or construction industries is a plus but not required
- Bilingual (Spanish/English) is a plus
Work Environment:
- Office setting with frequent interaction with customers and service technicians
- Occasional noise and activity from dispatch radio or field communication
- Standard business hours, with occasional overtime or on-call support as needed