Key Responsibilities:
Guest Experience & Service Delivery
- Warmly greet members and guests, ensuring a prompt and welcoming introduction to the space
- Present and explain menu offerings, specials, and beverage pairings with confidence and clarity
- Accurately take food and beverage orders, including special requests, and relay them efficiently to the kitchen and bar
- Coordinate timing and delivery of courses, ensuring tables are properly marked and service flows seamlessly
- Demonstrate and share knowledge of wine and spirits, including thoughtful recommendations based on guest preferences
- Maintain a positive, composed, and solutions-oriented approach throughout service
- Ensure all club service standards, cleanliness, and presentation protocols are met
Collaboration & Operations Support
- Work closely with fellow servers, bar staff, and support team to ensure timely service and cohesive floor operations
- Communicate clearly and professionally with the kitchen and management team to meet service expectations
- Maintain cleanliness and organization of assigned service areas, including side work, polishing, and restocking duties
- Contribute to a collaborative, team-oriented culture by supporting fellow staff and contributing to an enjoyable workplace environment
Additional Expectations
- Adhere to all operational policies, including dress code, attendance, and code of conduct
- Complete all additional assigned duties and tasks in a timely manner while meeting deadlines and maintaining a high level of efficiency and accuracy
Qualifications:
- 3–5+ years of experience in hospitality or customer service roles, preferably in a high-end or social club environment
- Previous experience in food and beverage service is required
- Knowledge of wine and spirits is a plus and will be celebrated
- Strong communication and interpersonal skills
- Ability to remain calm, friendly, and efficient under pressure
- Committed to delivering exceptional hospitality and working in a team environment
Personal Traits:
- Detail-oriented, dependable, and highly efficient.
- Adaptable, proactive, and resourceful with a collaborative, team-oriented mindset.
- Committed to providing exceptional member experiences and contributing to a positive, inclusive club culture.
Working Conditions
- Standing, walking, and carrying trays throughout dining and event spaces for the majority of the shift
- Ability to lift and carry up to 40 pounds
- Evening, weekend, and holiday availability is required
Compensation and Benefits
Hourly Pay: $18.67–$21.00 per hour (inclusive of tips from pooled gratuities; varies based on hours worked and total tip pool)
Team Member Benefits:
Medical, Dental, and Vision Insurance(Full-Time Only)
401(k) Retirement Plan
Paid Sick Time and PTO
Employee Discounts and Complimentary Staff Meals