Key Duties and Responsibilities
- Customer Relations (60%): Provide prompt, accurate, and courteous responses to all customer inquiries, adapting responses as necessary and conducting research to resolve issues.
- Issue Resolution (15%): Coordinate with other departments to resolve problems and initiate or process adjustments as needed.
- Feedback and Reporting (10%): Report customer feedback, questions, and needs to management, and follow through on complaints until resolved.
- Policy and Procedure (10%): Maintain a basic knowledge of company policies and assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Training and Development (5%): Assist with the training of new employees and cross-training of coworkers.
Skills and Qualifications
- Required Education: High School Diploma or equivalent.
- Required Experience: Minimum of 1 year in claims processing or customer service, or a Bachelor's Degree in lieu of work experience.
- Preferred Experience: 3 years in customer service or a call center.
- Required Skills: Excellent verbal and written communication, strong organizational skills, ability to handle high-stress situations, and proficiency in handling confidential or sensitive information.
- Software and Tools: Basic computer skills, proficiency with standard office equipment, and knowledge of word processing, spreadsheet, and database software are preferred.
Languages: English (Speak, Read, Write)
- Location: Onsite only. Must be a local candidate.
- Hours: 40 hours per week, Monday-Friday from 8:00 am to 4:30 pm.