Altum Solutions Customer Service Advocate I Columbia, SC · Full time

Apply for Customer Service Advocate I

Job Title: Customer Service Representative

Location: Onsite, Columbia, SC

Duration: 1 year, with possible extension

Schedule: Monday to Friday, 8 am to 5 pm

Contract Type: Contract Only (Potential to be extended, based on performance)

Interviews: Onsite Interviews

Openings: 5

Rate: $14/hr W2 with benefits

Job Summary:

The Customer Service Representative provides prompt, accurate, thorough, and courteous responses to all customer inquiries. This role requires adaptability, research skills, and excellent communication abilities. The successful candidate will have experience handling confidential or sensitive information with discretion and the ability to learn and operate multiple computer systems effectively and efficiently.

Responsibilities:

• 60% Ensuring effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handling situations that may require adaptation of response or extensive research. Accurately documenting inquiries.
• 15% Initiating or processing adjustments or performing other research as needed to resolve inquiries. Coordinating with other departments to resolve problems. Responding to, researching, and/or assisting with priority inquiries and special projects as required by management.
• 10% Providing feedback to management regarding customer problems, questions, and needs. Maintaining accurate records on complaints and/or other customer comments, and making recommendations for changes to management. Following through on complaints until resolved or reporting to management as needed.
• 10% Maintaining basic knowledge of quality work instructions and company policies. Assisting with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintaining all departmental productivity, quality, and timeliness standards.
• 5% Assisting with the training of new employees and cross-training of coworkers.

Required Skills and Abilities:

• Excellent verbal and written communication skills
• Proficient spelling, punctuation, and grammar
• Strong human relations and organizational skills
• Ability to handle high-stress situations
• Good judgment
• Ability to handle confidential or sensitive information with discretion
• Ability to learn and operate multiple computer systems effectively and efficiently

Required Software and Tools:

• Basic computer operating skills
• Standard office equipment

Preferred Software and Other Tools:

• Knowledge of word processing, spreadsheet, and database software

Work Environment:

• Typical office environment

Education:

• Required: High School Diploma or equivalent
• Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
• Preferred: Associate Degree
• Preferred Work Experience: 3 years of customer service or call center experience