Altitude Sport & Spine, PLLC Front Desk Coordinator Idaho Falls, ID · Full time

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As a new local sports medicine clinic in Idaho Falls, ID, Altitude Sport & Spine is committed to redefining how musculoskeletal care is delivered. We specialize in evidence-based sports medicine and spine care that helps active individuals, weekend warriors, and high-level athletes move better, recover faster, and perform at their peak. Our practice blends clinical excellence with a performance-driven mindset, offering comprehensive, non-surgical solutions for orthopedic injuries, spinal conditions, and movement-related dysfunction. From injury prevention and rehabilitation to advanced interventional treatments, we focus on treating the root cause, not just the symptoms. We believe great outcomes start with great people. Our team members are empowered to practice at the top of their license, contribute ideas, and grow professionally in an environment that supports both excellence and balance. If you’re passionate about helping patients stay active, thrive, and return to doing what they love, while working alongside a team that values your skills and your voice, Altitude Sport & Spine is the place for you.

Why Join Altitude Sport & Spine?
Competitive pay based on experience and performance
Consistent daytime hours supporting work-life balance
Supportive, team-centered culture in a modern sports medicine clinic focused on excellence and collaboration
Opportunity to work closely with sports medicine physicians, gain exposure to specialized care and advanced procedures
Paid time off (PTO), paid holidays, and sick leave
Medical, dental, and vision insurance options (for eligible employees)
Retirement plan options with potential employer contribution (if applicable)
Professional growth opportunities, including cross-training, skill development, and future advancement
Hands-on training in sports medicine clinic operations, scheduling, and patient access workflows
Employee discounts on clinic services, wellness offerings, or sports-related programs (if applicable)

Essential Duties and Responsibilities

• Greet patients, visitors, and referring providers in a professional, courteous, and welcoming manner

• Schedule, reschedule, and confirm patient appointments accurately across multiple providers and service lines (e.g., sports injuries, injections, imaging, follow-ups)

• Manage provider schedules to optimize clinic flow, minimize appointment gaps, and support timely patient access to care

• Collect and verify patient demographic, insurance, and referral information at registration and check-in

• Ensure all required forms, consents, and documentation are completed prior to appointments

• Communicate appointment instructions, preparation requirements, and clinic policies • clearly to patients

• Answer incoming phone calls, route messages appropriately, and respond to patient inquiries in a timely and professional manner

• Coordinate with clinical staff and providers to accommodate urgent visits, add-on appointments, and schedule adjustments

• Maintain accurate electronic health record (EHR) and scheduling system documentation • Monitor daily clinic schedules and proactively address no-shows, late arrivals, cancellations, and waitlists

• Collect co-payments and outstanding balances as required and comply with payment policies

• Maintain the front desk area in a clean, organized, and professional manner

• Support prior authorization, referral tracking, and insurance verification processes as needed

• Protect patient confidentiality and maintain compliance with HIPAA and clinic policies

• Participate in ongoing quality improvement, patient experience initiatives, and workflow optimization

• Perform other duties as assigned to support clinic operations and patient care