Along the Way Inc. Case Manager Souderton, PA · Part time Company website

Apply for Case Manager

Along The Way began in 2016 by providing free in-home child care to low-income single mothers so they could pursue employment or education and begin breaking the cycle of poverty. As a result, 93% of mothers maintained stable employment, and 50% balanced full-time work with additional education, leading to significant career advancements. Since then, with support from ARPA and other partners, our work has expanded far beyond child care. Today, Along The Way provides comprehensive, wraparound services designed to stabilize families, strengthen communities, and support employers. These services include: • Child Care Solutions: Filling traditional and non-traditional child care gaps with free to subsidized in-home, on-site, and emergency care for families, employers, and community organizations. • Case Management & Resource Navigation: Trauma-informed, two-generation support that helps families access benefits, housing, workforce development, and mental health resources. • Workforce & Employer Partnerships: Innovative cost-share models (like PA Tri-Share) and customized support to reduce employee turnover, increase retention, and build stronger local economies. • Community-Based Supports: Mutual aid, intergenerational initiatives, and holistic programs that address whole-family needs and reduce system fragmentation. What started as emergency help for single mothers has become a comprehensive model of care—one that patches urgent gaps while building what should have existed all along.

Position Summary:

The Part-Time Case Manager plays a central role in supporting families through Along the Way’s direct service programs by building trust-based relationships, conducting eligibility assessments, and coordinating access to critical supports such as child care, employment services, housing, and transportation. This position serves as both a connector and an advocate, walking alongside clients—particularly single parents facing systemic barriers—to help them achieve stability and long-term success.

The Case Manager is responsible for managing an active caseload, maintaining timely and accurate documentation, participating in regular check-ins with the program team, and supporting crisis response when needed. They also contribute to track client progress, and represent the organization in the community through outreach events and partner engagement.

This is a flexible, part-time position (20–25 hours/week) ideal for a compassionate and organized individual with a background in human services, who thrives in a fast-paced, mission-driven environment and is committed to delivering trauma-informed, culturally responsive support.

This role reports directly to the Program Quality and Compliance Supervisor and completes regular coaching sessions with the Director of Family Transformation & Impact. 

Key Responsibilities:

Ongoing Case Management

• Maintain an active caseload, providing consistent communication via phone, text, and in-person engagement, with increased support during high-stakes or crisis situations.
• Develop, implement, and routinely update individualized service plans in collaboration with clients to reflect their evolving needs and goals.
• Provide intensive case management for low-high-need families experiencing trauma, long-term instability, or systemic barriers.
• Conduct home visits and housing inspections to assess safety, stability, and progress toward housing goals.
• De-escalate emergency situations and provide trauma-informed crisis response with appropriate follow-up support.
• Monitor client participation and progress; create action and accountability plans for individuals not meeting program expectations.
• Case management sessions are to take place in-person only in the Along the Way office, home, or in the community. 
• Participate in strategic case conferences with executive leadership to discuss client goal planning and entry coordination.
• Conduct comprehensive intake assessments with potential clients to determine program eligibility, gather background information, and explain service expectations (as needed).
• Apply Along The Way’s two-part readiness assessment framework when engaging with average- and high-need clients by observing, documenting, and scoring client readiness indicators across intake calls, texts, in-person interactions, and follow-up engagements.

Resource Coordination & Referrals

• Coordinate internal and external referrals to supportive services, including childcare, employment, housing, transportation, mental health, and other partner resources (e.g., ELRC, Family Services).
• Completion of the referral record in Apricot within 24 hours of the referral being completed. 
• Updating the referral record once the outcome of the referral has been completed. 
• Collaborate with community-based organizations (CBOs) to advocate for client access to external programs and resources.
• Strategically research and share creative or non-traditional resources with strong potential for client success.

Documentation & Reporting

• Document all client interactions, service plan updates, and progress notes in alignment with HIPAA and organizational policies.
• Completion of case note record in Apricot within 24 hours of completing a session with the client. 
• Maintain up-to-date internal trackers and client records to support reporting, team coordination, and service quality assurance.
• Participate in regular supervision, team meetings, and case consultations to review progress and coordinate comprehensive care.

Community Engagement & Outreach

• Meet with community organizations to build relationships and explore mutually beneficial partnerships that support client success.
• Implement and maintain referral processes with strategic partners to streamline service access.
• Represent Along the Way at resource community events only to increase brand visibility and strengthen local ties when assigned by the Director of Family Transformation & Impact (as available; prioritizing client needs)
• Complete quarterly flyer drop-off rounds.

Administrative & Operational Support

• Assist with event setup, facilitation, and cleanup for internal meetings, gatherings, and community-facing programming (as assigned).
• Respond to urgent or unplanned needs, including the retrieval or delivery of emergency supplies or gift cards for clients (as assigned).

Qualifications:

• Relevant lived experience, preferred
• Some college credits in Social Work, Human Services, Criminal Justice, Psychology, or a related field (preferred).
• Prior experience in case management, resource coordination, or social services (preferred)
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency with basic technology and case management systems.
• Must reside in Montgomery County + surrounding cities in Bucks County
• Must have reliable transportation 
• Must be willing to travel within Montgomery County and surrounding areas
• Must pass background checks and applicable clearances.

Schedule Expectations:

• Part-time expectations: 20–25 hours per week, depending on caseload and organizational needs
• Flexible scheduling within standard business hours (e.g. Monday–Friday, 8:00 AM–4:00 PM), with some availability required for:
• Occasional evening or weekend community events