Organizations are now being held accountable for action on issues that include diversity, equity, inclusion, environment, and sustainability. ALLY Energy is the leading DEI talent community that accelerates connections, careers, and skills for an equitable energy transition. We are a high-growth company on the hunt for a high-energy, focused, and dependable Director of Customer Success & Operations.
About this Role
The Director of Customer Success & Operations oversees the day-to-day activities of at the direction of the CEO. The Director will identify and target areas in which the business can improve operations. As a key member of our leadership team, The Director of Customer Success & Operations will build and maintain the operational and customer services infrastructure and processes to enable the successful scale of the organization while promoting the company's culture and vision. This role is charged with overseeing the day-to-day of the business, including internal and external operations, and execution on all business fronts, including billing, sales, and customer service contact centers. The Director of Customer Success & Operations establishes and tracks key performance metrics and devises a system of improving upon these. Ultimately, this role is the driving force behind all operations efforts to achieve our business revenue objectives. The role requires prior experience building successful teams from scratch and is a ground-floor opportunity to build the customer success and operations function at ALLY.
This role reports to the CEO and will interface with the sales and operations teams.
What you’ll do
What you bring:
What skills make you a great candidate
o Skills & Quality of Work: Your work is completed with few errors and within deadlines with minimal supervision.
o Planning & Performance: You are transparent on work progress, you share your work and effectively put plans into action.
o Execution: You demonstrate the ability to transfer vision into execution
o Teamwork & Cooperation: You are engaged and respectful of colleagues and make valuable contributions to help the group achieve its goals.
o Reliability & Dependability: You consistently perform at a high level and manage your time and workload effectively to meet responsibilities.
o Productivity: You exceed normal output standards and are an important contributor in the success of the team.
o Communication Skills: You have impeccable written and oral communication. You are organized and effective, listen and comprehend well with team members and clients.
o Judgement & Decision Making: You make thoughtful, well-reasoned decisions, and exercise good judgment, resourcefulness, and creativity in problem-solving.
o Initiative, Flexibility & Problem Solving: You demonstrate initiative, often seeking out additional responsibility, identify problems and solutions, thrive on new challenges and adjust to unexpected changes. You thrive on change and work in an ambiguous environment and learn new technologies in a changing organization with competing priorities.
Why you’ll want to work at ALLY?
· We practice respect, kindness, and inclusion: We know we need all forms of energy and people of different genders, races, ethnicities, generations and intersectional perspectives to create the workforce of the future.
· We embrace difference and collective genius: The richness of different perspectives allows us to create strong connections.
· We are authentic, bold, and creative: We love to build, take risks, and we never apologize for who we are.
· We have a bias for action to drive impact: We admit when we’re wrong, own challenges and bring solutions to the world.
$100,000 - $127,000 per year