Account Takeover Fraud costs businesses nearly 7 Billion a year. We address the root cause. Our AI catches the scams that other vendors miss by visually examining millions of sites every day to detect online impersonation of your brand. Our solution finds credential theft (phishing), identity theft, payment data theft, personal information theft, and content re-publishing; and responds to mitigate the risk before your customers and your brand become victims. Our unique deception technology takes the fight back to the scammers. We stop them in their tracks by injecting realistic decoy data right into their attack sites. That breaks the scammers’ business model and helps to expose their real identities. Allure also provides best-in-class traditional responses via automated takedowns and blocklisting and a through our seasoned takedown team.

What You’ll Do

• Own the technical relationship for a portfolio of strategic customers from post-sale onboarding through renewal.
• Ensure customers are fully protected across their contracted brands and channels, including web, domains, social media, mobile apps, executive impersonation, paid ads, and the dark web.
• Guide technical setup and integrations such as APIs, SSO, and identity-management systems.
• Tune alert workflows, help customers interpret threat severity, reduce noise, and troubleshoot technical issues.
• Lead customer communications during complex or high-severity escalations while coordinating resolution across Security Operations, Product, Engineering, and other internal teams.
• Partner with Customer Success to assess account health and co-lead Quarterly Business Reviews using coverage, detection, and resolution data.
• Identify opportunities to expand protection through additional brands, channels, or integrations.
• Turn customer feedback and recurring technical friction into actionable input for Product and Engineering.
• Help customers adopt new platform capabilities and roadmap improvements.
• Create scalable technical resources, including integration guides, troubleshooting runbooks, best-practice articles, and customer education materials.
• Mentor teammates and share expertise across the Solutions organization.

What Success Looks Like

You’ll quickly become the trusted technical point of contact for your assigned customers, independently lead customer conversations, resolve inherited technical issues, and co-lead business reviews.

Success will be measured by:

• Customer retention and renewal readiness
• Technical health and completeness of customer coverage
• Timely, high-quality resolution of issues and escalations
• Efficient onboarding and integration delivery
• Customer satisfaction and adoption of new capabilities
• Useful product feedback and technical content
• Customer advocacy opportunities, such as references and case studies

Required Qualifications

• 5+ years in a customer-facing technical role, such as Technical Account Management, Solutions or Sales Engineering, technical Customer Success, professional services, or technical support
• Experience independently managing strategic or enterprise customer accounts
• Technical fluency with REST APIs, SSO, SAML, OIDC, and SaaS integrations
• Working knowledge of DNS, domains, websites, and other internet fundamentals
• Excellent communication skills, with the ability to build trust with security leaders and translate technical details into clear business language
• Strong ownership, organization, and cross-functional problem-solving skills
• Comfort working autonomously in a fast-moving, growing company
• Willingness to travel occasionally
• Bachelor’s degree in a technical or related field preferred; equivalent hands-on experience will be considered

Preferred Qualifications

• Cybersecurity experience, particularly in brand protection, anti-phishing, fraud, digital risk protection, or threat intelligence
• Experience supporting financial-services or other regulated organizations
• Familiarity with phishing, lookalike domains, social-media impersonation, fraudulent mobile apps, paid-ad abuse, or executive impersonation
• Experience with Security Operations Center and incident-escalation workflows
• SQL, Python, or other scripting and data-analysis skills
• Technical writing or content-development experience
• Relevant certifications, such as Security+

Who Thrives Here

You’re a technically credible relationship-builder who stays calm during high-pressure situations and takes ownership from question to resolution. You can respectfully challenge assumptions, use data to demonstrate value, and translate between customers and technical teams.

You’re also naturally curious and enjoy turning what you learn into reusable guidance that helps customers and teammates succeed.

What We Offer

• Competitive base salary with performance-based incentive
• Equity in a growing cybersecurity company
• Medical, dental, and vision coverage
• 401(k) with company match
• Flexible PTO and paid company holidays
• Fully remote work environment
• A high-trust, low-ego team that ships and celebrates wins together
• Real room to grow: this role's scope will expand as the company does