Title: Customer Success Manager 

Location: Remote

Hours: Flexible, Full-Time

Reports To: Director of Customer Success

Responsibilities

• Own the customer journey for a portfolio of customers. This includes guiding customers through a seamless onboarding process, driving value at regular intervals, seeking expansion and advocacy opportunities, and renewing business.
• Partner with Sales and Marketing on customer education and areas to amplify the voice of the customer. This may include presenting at conferences or on webinars.
• Working with our Product Management, Operations, and Engineering teams, provide high-quality service delivery and represent the customer in feedback loops that drive improvement and innovation.
• Operate in a mode of continuous improvement; identify and implement processes to enhance the Customer Success function.

Experience & Expertise 

• You possess strong communication skills and confidence to speak to C-level executives about technology services solutions and how those solutions benefit their business.
• You’re a self-starter who demonstrates sound judgment and resourcefulness in prioritization, decision-making, and problem-solving. 
• You can think and work independently in a hands-on role while also being a team player with individuals across the organization. 
• You value feedback, embrace learning, and are willing to roll up your sleeves to get things done.
• You have a minimum of 3 years of account- or relationship-management experience in a technical solutions environment.
• You have demonstrated success in revenue targets associated with retention and/or expansion.
• You have worked in a startup environment before.

Allure Security Values 

We learn from our customers: When customers or prospects talk, we listen and learn from what they are saying. We are inspired by a strong vision, and guided by the hand of the market.

We invent awesome stuff: We’re solving a technical problem that had been written off as unsolvable long ago, despite it currently costing $40B a year online fraud. In an industry where every company sounds the same, we strive to be doing something so different that we clearly stand out. 

We are honest, ethical, and kind: We hold ourselves accountable to acting with integrity and the best of intentions for our customers, partners, and colleagues.  

We make each other successful: We are committed to a culture that fosters inclusivity, diversity of thought, and mutual respect. We ask for help when we need it and we give help when we’re asked. When we have a failure, we focus on how we can learn from the experience to improve our future outcomes. 

This is who we are.