As part of our Operations team, you are the lifeline between our transportation department and our customers. You will work in a fast-paced industry with state-of-the-art automation. In this role, you will manage job responsibilities and related activities to provide excellent customer service to all clients while setting priorities to meet expectations and requirements.
Key Responsibilities:
Responsibilities and essential job functions include, but are not limited to, the following:
• Develop and maintain excellent customer service for all business accounts.
• Process documents and information accurately through established systems.
• Track and trace shipments, updating customers and internal systems accordingly.
• Coordinate with carriers, drivers, and internal teams to ensure on-time service.
• Apply knowledge of industry processes and business regulations in daily operations.
• Identify and resolve problems as they arise, escalating when necessary.
• Maintain compliance with company policies and procedures.
• Perform other related duties as assigned.
Job Requirements
• 100% in-office, on-site required
• Strong organizational skills with the ability to plan, prioritize, and accomplish work.
• Effective problem-solving and decision-making abilities.
• Excellent interpersonal skills to establish and maintain constructive working relationships.
• Strong collaboration and teamwork abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Experience in logistics or transportation preferred but not required
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform duties as reasonably assigned by their supervisor, in accordance with the Corporate Employee Handbook.
Benefits:
• Medical, Vision, and Dental Insurance
• Basic Life and AD&D Insurance
• Company-paid Long-Term Disability
• Company-paid Short-Term Disability
• Paid Vacation & Holiday Pay
• Paid Sick Time Off
• 401(k) Plan with Employer Matching
• Health FSA and Dependent Care FSAs Available
• Additional Optional Benefits Available, Including Commuter Benefits, Pet Insurance, Renters Insurance, and Pharmacy Discount Program
Allstates WorldCargo is an equal opportunity employer.
About Us:
Allstates WorldCargo is one of the most established freight forwarders in the country. Founded in 1961 and recently named one of Inbound Logistics’ Top 100 3PL Providers, we deliver reliable, scalable logistics solutions across air, ocean, ground, and final mile.
Headquartered in Orlando, FL with 50 offices throughout North America and a global network that supports every major market, we combine decades of experience with forward-thinking technology to create solutions for our clients.