About All Is Well Holistic Spa All Is Well Holistic Spa is an established, fast-growing luxury wellness spa proudly serving Katy, Texas for over 10 years. We are known for delivering exceptional massage therapy, skincare, body treatments, and holistic wellness services while creating an outstanding experience for every guest. As one of the area's busiest spas, we offer tremendous opportunities for professional growth and career advancement. We are seeking ambitious individuals who are ready to move beyond a traditional front desk role and develop their leadership, operations, sales, and management skills. Our ideal team members thrive in a fast-paced environment, are sales-driven, highly organized, technology-savvy, and passionate about delivering exceptional customer service. Strong leadership skills, professionalism, and the ability to motivate and support a team are essential. Candidates should be comfortable using computers, Google Workspace, ChatGPT, and modern business technology. Experience with spa management software and POS systems is required. Experience with Meevo is strongly preferred. At All Is Well Holistic Spa, we believe in promoting from within, investing in our people, and creating a positive, team-oriented culture where high performers can build a rewarding long-term career.

Senior Wellness Coordinator & Sales Associate

Position Overview

All Is Well Holistic Spa is seeking an experienced, customer-focused, and sales-driven Senior Wellness Coordinator & Sales Associate to join our growing team.

This is not a traditional front desk or receptionist position. We are looking for a highly organized, technology-savvy professional who can deliver exceptional guest experiences while helping drive memberships, retail sales, gift card sales, client retention, and appointment bookings.

The ideal candidate thrives in a fast-paced environment, enjoys building relationships with clients, excels at multitasking, and takes pride in helping the business grow.

Responsibilities

Guest Experience & Client Relations

• Deliver exceptional customer service and create memorable guest experiences
• Welcome clients and ensure a professional, friendly, and positive environment
• Answer phones, text messages, emails, and online inquiries promptly and professionally
• Resolve guest concerns and service issues with professionalism and care
• Build strong client relationships that encourage repeat visits and referrals

Sales & Business Development

• Promote memberships, wellness programs, retail products, gift cards, and service enhancements
• Help clients select services that best support their wellness goals
• Rebook clients and maintain strong retention rates
• Assist in achieving monthly sales and membership goals
• Identify opportunities to increase revenue through client education and relationship building
• Support spa promotions, events, and marketing initiatives

Scheduling & Operations

• Manage appointment scheduling and optimize provider calendars
• Help maintain strong booking levels for massage therapists and estheticians
• Monitor schedules and proactively fill open appointment times
• Maintain accurate client records and appointment information
• Assist with daily operational tasks and front desk procedures
• Support team communication and operational efficiency

Technology & Marketing Support

• Utilize spa software, POS systems, Microsoft Office, Google Workspace, and ChatGPT effectively
• Create and schedule basic social media content and promotional posts
• Assist with client communications, text campaigns, email campaigns, and marketing efforts
• Learn and utilize technology tools to improve productivity and client engagement
• Experience with Meevo or similar spa software is highly preferred

Required Qualifications

• Minimum 2 years of experience in a spa, wellness, hospitality, luxury retail, membership sales, or related environment
• Strong sales and customer service skills
• Proven ability to recommend services, memberships, retail products, or wellness programs
• Excellent communication and relationship-building skills
• Ability to multitask and perform well in a fast-paced environment
• Strong computer skills and technology proficiency
• Experience with Microsoft Office, Google Workspace, and digital communication tools
• Professional appearance and positive attitude
• Reliable, organized, and self-motivated
• Ability to work evenings, weekends, and holidays as needed

Preferred Qualifications

• Experience working at a spa, medical spa, wellness center, massage clinic, luxury hospitality business, or membership-based business
• Experience with spa POS systems
• Experience with Meevo software
• Experience with social media content creation and marketing support
• Experience using ChatGPT or other AI tools to improve productivity and customer communication
• Proven success in membership sales, retail sales, or client retention programs

Compensation & Benefits

• Competitive hourly compensation ($18–$24 per hour based on experience)
• Performance-based sales incentives
• Top performers have the opportunity to earn $20–$26+ per hour through hourly pay and incentives
• Career growth and advancement opportunities
• Employee discounts on services and products
• Supportive and positive team environment

About All Is Well Holistic Spa

All Is Well Holistic Spa is a well-established luxury wellness spa proudly serving Katy, Texas for over 10 years. We are committed to providing exceptional client experiences, helping our clients achieve their wellness goals, and creating opportunities for our team members to grow professionally and personally.

We are looking for a motivated professional who enjoys customer service, sales, technology, and helping a growing business succeed.