About All Is Well Holistic Spa All Is Well Holistic Spa is an established, fast-growing luxury wellness spa proudly serving Katy, Texas for over 10 years. We are known for delivering exceptional massage therapy, skincare, body treatments, and holistic wellness services while creating an outstanding experience for every guest. As one of the area's busiest spas, we offer tremendous opportunities for professional growth and career advancement. We are seeking ambitious individuals who are ready to move beyond a traditional front desk role and develop their leadership, operations, sales, and management skills. Our ideal team members thrive in a fast-paced environment, are sales-driven, highly organized, technology-savvy, and passionate about delivering exceptional customer service. Strong leadership skills, professionalism, and the ability to motivate and support a team are essential. Candidates should be comfortable using computers, Google Workspace, ChatGPT, and modern business technology. Experience with spa management software and POS systems is required. Experience with Meevo is strongly preferred. At All Is Well Holistic Spa, we believe in promoting from within, investing in our people, and creating a positive, team-oriented culture where high performers can build a rewarding long-term career.

Guest Services Associate / Spa Attendant

All Is Well Holistic Spa | Katy, Texas

About Us

For more than 10 years, All Is Well Holistic Spa has been dedicated to helping clients feel better physically, mentally, and emotionally. Through hard work, exceptional service, and a commitment to wellness, our team has helped build a thriving spa that continues to grow and serve our community.

We believe success comes from team members who are dependable, take initiative, continuously learn, and strive to improve every day. We value individuals who work hard, work smart, take pride in their work, and contribute positively to the success of the team.

We are committed to providing outstanding guest experiences, maintaining a clean and welcoming environment, and creating a professional workplace where team members can learn, grow, and build a rewarding long-term career.

We are seeking a dependable, energetic, and service-oriented individual who enjoys helping people, takes pride in their work, and wants to be part of a professional wellness team. If you are looking for a long-term opportunity with a respected and established spa, we would love to hear from you.

Position Summary

This is not a desk-only position.

The Guest Services Associate / Spa Attendant plays an important role in supporting both guest services and daily spa operations. Team members actively assist with front desk responsibilities, appointment scheduling, room preparation, laundry, cleaning, and creating an outstanding experience for every guest.

We are looking for someone who enjoys staying productive, works well with a team, and is willing to help wherever needed to keep the spa operating smoothly.

Responsibilities

Guest Services & Front Desk

• Welcome guests professionally and warmly
• Check guests in and out efficiently
• Answer incoming phone calls and assist clients with scheduling
• Schedule, confirm, and modify appointments
• Process payments and gift card transactions
• Provide information regarding spa services, memberships, products, and promotions
• Support membership sales and renewals
• Recommend retail products when appropriate
• Deliver exceptional customer service before, during, and after each visit

Spa Operations

• Prepare treatment rooms before appointments
• Reset and turn over treatment rooms between services
• Restock linens, towels, robes, refreshments, and supplies
• Assist therapists and spa staff during busy periods
• Maintain a clean, organized, and professional spa environment
• Support spa events, promotions, and marketing activities as needed

Laundry & Housekeeping

• Wash, dry, fold, and organize spa linens and towels
• Maintain laundry room cleanliness and organization
• Clean and sanitize treatment rooms and common areas
• Monitor spa presentation throughout the day
• Help maintain high standards of cleanliness and organization

Qualifications

Required

• Excellent customer service and communication skills
• Positive attitude and strong work ethic
• Ability to multitask and stay organized
• Reliable attendance and punctuality
• Ability to work efficiently in a fast-paced environment
• Comfortable standing, walking, bending, and lifting up to 25 pounds
• Basic computer skills
• Ability to learn scheduling and spa software
• Weekend availability required

Preferred

• Additional language skills are a plus (Spanish, Chinese, Vietnamese, Korean, or other languages)
• Experience in spa, salon, hospitality, hotel, medical office, retail, or customer service environments
• Experience answering phones and scheduling appointments
• Experience with POS systems and payment processing
• Sales or membership enrollment experience
• Familiarity with Google Workspace, Microsoft Office, and ChatGPT

Ideal Candidate

You are:

• Friendly, professional, and service-oriented
• Comfortable interacting with guests throughout the day
• Willing to assist with laundry, cleaning, and room preparation
• Organized, detail-oriented, and dependable
• Comfortable discussing memberships, services, and products with guests
• Able to stay productive during both busy and slower periods
• Looking for a long-term career opportunity rather than a temporary job

Schedule

• Full-Time Preferred
• Weekend Availability Required
• Holiday Availability May Be Required
• Morning, Afternoon, Evening, and Weekend Shifts Available

Compensation & Benefits

• Paid Training Provided
• Competitive Hourly Pay
• Membership Sales Commissions
• Retail Product Sales Commissions
• Employee Discounts on Services and Products
• Professional Growth and Advancement Opportunities

Application Questions

1. Are you available to work weekends?
2. This position includes guest services, front desk responsibilities, laundry, cleaning, room turnover, and appointment scheduling. Are you comfortable performing all of these duties?
3. Why are you interested in working in the spa and wellness industry?
4. When can you start?

We are looking for team members who are dependable, coachable, positive, and committed to delivering outstanding guest experiences. If that sounds like you, we encourage you to apply.