All Birth Care
Referral & Enrollment Specialist
Remote
·
Full time
Company website
Referral & Enrollment Specialist – All Birth Care The Referral & Enrollment Specialist is responsible for managing incoming referrals, contacting prospective clients, conducting initial screenings, and facilitating enrollment into All Birth Care’s maternal health and community-based programs. Responsibilities include verifying client information, assisting with insurance and eligibility screening, maintaining accurate records in the organization’s systems, and coordinating follow-up to ensure clients are connected with appropriate services. The ideal candidate is organized, detail-oriented, comfortable with outbound calls, and able to work independently in a remote environment. Experience in healthcare, Medicaid, social services, or customer service is preferred.
About All Birth Care
All Birth Care is a community-focused maternal health organization dedicated to improving access to quality care and essential support services for individuals and families. We connect families with doula services, maternal health resources, and community-based programs that address barriers to care. Through partnerships with healthcare providers, community organizations, and referral networks, we help individuals navigate available services and access the support they need throughout pregnancy, postpartum, and beyond. Our mission is to promote healthier families, improve maternal health outcomes, and expand access to equitable, culturally responsive care for underserved communities.
Description
Referral & Enrollment Specialist
All Birth Care Inc.
Location: Remote — Georgia, South Carolina
Employment Type: Full-Time
Compensation: $18–$23 per hour
Schedule: Monday–Friday
Work Arrangement: Remote
About All Birth Care
All Birth Care is a community-focused maternal health organization dedicated to improving access to care and support for families. We connect individuals and families with essential services, including doula support, maternal health resources, and community-based assistance.
Our mission is to reduce barriers to care and help individuals access the services and resources they need to thrive.
We are seeking a detail-oriented, compassionate, and organized Referral & Enrollment Specialist to help manage incoming referrals, connect with prospective participants, conduct initial screenings, and facilitate enrollment into appropriate programs.
Position Overview
The Referral & Enrollment Specialist plays an important role in helping individuals access available services. This position is responsible for reviewing incoming referrals, contacting prospective participants, gathering required information, completing screening questions, documenting interactions, and coordinating next steps in the enrollment process.
The ideal candidate is comfortable communicating with individuals from diverse backgrounds, managing multiple referrals, using computer-based systems, and following established workflows.
This is an excellent opportunity for someone interested in healthcare administration, maternal health, social services, or community health.
Key Responsibilities
Referral Management
Monitor and review incoming referrals from community partners and referral platforms.
Contact referred individuals by telephone, text, and email to introduce services and explain next steps.
Make timely follow-up attempts to reach individuals who have not responded.
Maintain an organized referral pipeline and track the status of each referral.
Client Screening & Enrollment
Conduct initial screening calls using established questionnaires and workflows.
Collect and verify demographic, contact, insurance, and other required enrollment information.
Help determine whether individuals meet preliminary program eligibility criteria using established guidelines.
Explain available services and guide individuals through the enrollment process.
Obtain required consent and enrollment documentation in accordance with organizational procedures.
Schedule follow-up calls and coordinate next steps for enrolled participants.
Documentation & Data Entry
Enter accurate information into the organization's client management systems.
Maintain complete and timely records of outreach attempts, screening results, enrollment status, and follow-up activities.
Identify incomplete applications and follow up to obtain missing information.
Protect confidential client information and follow applicable privacy requirements.
Communication & Coordination
Communicate professionally with clients, referral partners, and internal team members.
Escalate complex questions, urgent needs, and eligibility concerns to the appropriate team member.
Help ensure that eligible participants are connected to the appropriate programs and services.
Support continuous improvements to referral tracking and enrollment workflows.
Qualifications
Required Qualifications
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Comfortable making outbound calls and conducting follow-up outreach.
Basic computer proficiency and the ability to learn new software systems.
Ability to manage multiple tasks, meet deadlines, and work independently in a remote environment.
Reliable internet access and a private workspace suitable for handling confidential information.
Professional, patient, and compassionate communication style.
Preferred Qualifications
Experience in healthcare administration, patient registration, call center operations, social services, community health, or client intake.
Familiarity with Medicaid, health insurance, healthcare referrals, or benefits enrollment.
Experience using customer relationship management (CRM) systems, electronic health records, spreadsheets, or case management platforms.
Experience working with underserved populations or maternal and family health programs.
Bilingual English/Spanish communication skills.
Experience Level: We welcome candidates with relevant transferable experience. Maternal health experience is not required.
Performance Expectations
The successful candidate will be expected to:
Respond to new referrals promptly.
Maintain consistent and professional outreach to prospective participants.
Complete screenings and enrollment documentation accurately.
Keep referral records current and organized.
Meet established productivity and quality expectations.
Communicate barriers, incomplete information, and enrollment concerns to the appropriate team member.
Performance will be evaluated based on outreach activity, contact rates, completed screenings, enrollment progress, documentation accuracy, and adherence to established procedures.
What We Offer
Competitive hourly compensation of $18–$23, depending on qualifications and experience.
Remote work opportunity.
The opportunity to contribute to a mission-driven maternal health organization.
Training on organizational programs, referral workflows, and required systems.
The opportunity to develop experience in healthcare operations and community-based services.
How to Apply
If you are organized, dependable, comfortable communicating with clients, and passionate about helping people access essential services, we encourage you to apply.
Please submit your resume and briefly describe your experience with client outreach, intake, enrollment, healthcare administration, or customer service.
All Birth Care is committed to providing respectful, accessible services to the communities we serve.
Salary
$18 - $23 per hour