AlignLayerNine IT Support Technician Glenview, IL · Full time Company website

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AlignLayerNine (ALN) is a Chicago-area managed IT and cybersecurity services provider supporting K-12 schools, nonprofits, healthcare organizations, and mid-market businesses. We operate as a dedicated technology partner to our clients — not a break-fix vendor — with specialized teams handling everything from day-to-day IT support to advanced security operations and compliance. Our people work on-site at client locations, embedded in the environments they support, which means the work is hands-on, relationship-driven, and genuinely matters to the communities we serve. We're a growing team with offices in the Chicago area, Naples, FL, London, and Santiago.

If you're a sharp help desk tech who's tired of being a voice in a headset, resolving tickets for people you'll never meet, reading from a script, with no path up, keep reading. This role was built for you.

AlignLayerNine is a Glenview-based managed IT and cybersecurity provider that's been supporting Chicagoland businesses for over a decade. Our clients don't want a faceless call center; they want someone they know by name walking their halls, fixing things on the spot, and making sure nothing they mention falls through the cracks. That person is our Field Technician — and we're hiring one.

What your week looks like

• Every day starts and ends at our Glenview office — you'll take a company vehicle to client sites, on the clock. No putting miles on your own car, no "get yourself to the client by 8am" nonsense that other firms pull. All travel happens within your workday.
• 3 days on-site at a rotating set of 3–10 client sites across Chicagoland — you're the familiar face, handling hands-on work and face-to-face support
• 2 days at the Glenview office — working your ticket queue, following up, and closing loops with the team

What you'll actually accomplish (not a task list — this is how we'll both know you're winning):

• In your first 2 weeks, you'll learn our clients, our PSA, and our documentation standards, and start running site visits with a senior tech
• By 30 days, you'll independently run your site rotation: knocking out the physical work on scheduled tickets same-visit, and turning every "hey, while you're here…" into a properly logged ticket — entered by you, on the client's behalf, and owned by you until it's done
• By month 3, executives at your sites will request you by name for white-glove setups — new machine, docked, dual monitors, profile migrated, walked away working perfectly
• Within 12–18 months, you'll have completed our certification training program and proven yourself ready for Tier 2 — deeper technical work, more complex projects, more money

The day-to-day toolkit: Windows 10/11 troubleshooting, Microsoft 365, printers and peripherals, desktop hardware, PC deployments and connections, patching network cables, and first-line triage of just about anything a client can throw at you. This is high-touch help desk work in the field — not infrastructure engineering (yet — see Tier 2 track above).

Non-negotiables

• You treat documentation like a professional habit: if it isn't in the ticket, it didn't happen
• You have genuine warmth with people — clients should be glad to see you walk in
• You own things to completion; you don't hand off a problem and hope
• A valid driver's license and a clean driving record — you'll be driving a company vehicle to client sites daily, and the ability to reliably commute to our Glenview office

An honest word about who thrives here (and who doesn't)

Three days a week, you'll be trusted and unsupervised at client sites. That only works with a certain kind of person: someone humble enough to log their own mistakes and say "I don't know, but I'll find out," hungry enough to treat a hallway "hey, while you're here…" as the most important ticket of the day, and people-smart enough to know that how you make a client feel matters as much as the fix. If you're the type who does great work only when someone's watching, or who finds logging every little request tedious, you will genuinely dislike working here — and we'd rather you know that now. If reading that made you more interested, you're probably our person.

What we offer

• $48,000–$52,000 depending on experience
• Company vehicle for all client-site travel — your commute is to Glenview, period
• A certification training program — we'll train you and reimburse certification costs within the program, building directly toward Tier 2
• A genuine Tier 2 track. We'd rather grow you than hire over you. Advancement is based on demonstrated readiness and business need — we won't pretend it's automatic, but our growth keeps creating the need, and the certification program exists specifically to get you there
• Health, dental, and vision insurance
• 401(k) with competitive match
• PTO, sick time, and floating holidays
• Short-term disability and life insurance
• Team meals and a stocked office (the snacks are real)
• A team that answers when you escalate — "Respect the Team" is one of our core values, and it applies to you too. You're in the field, but never on an island.