AlignLayerNine IT Support Specialist North Chicago, IL · Full time Company website

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AlignLayerNine (ALN) is a Chicago-area managed IT and cybersecurity services provider supporting K-12 schools, nonprofits, healthcare organizations, and mid-market businesses. We operate as a dedicated technology partner to our clients — not a break-fix vendor — with specialized teams handling everything from day-to-day IT support to advanced security operations and compliance. Our people work on-site at client locations, embedded in the environments they support, which means the work is hands-on, relationship-driven, and genuinely matters to the communities we serve. We're a growing team with offices in the Chicago area, Naples, FL, London, and Santiago.

AlignLayerNine is a managed IT and cybersecurity services provider supporting K-12 schools and mission-driven organizations. We're looking for an IT Support Specialist to join our K-12 team — someone starting their IT career who takes pride in responsive service, follows through, and wants to be the friendly, reliable face of technology support inside a school building.

This is a dedicated on-site position supporting a K-12 school district in eastern Lake County. You'll work across multiple school buildings — elementary through high school — providing front-line technology support to teachers, office staff, and administrators, with a Tier 2 technician and site lead available to escalate to when needed.

What you'll be doing

• Serving as the Tier 1 support resource for day-to-day technology issues across school buildings
• Troubleshooting Chromebooks, iPads, MacOS, and Windows PCs — primarily staff-facing, with some student services impact
• Imaging, deploying, and tracking devices during refresh cycles and new-hire onboarding
• Following established ticketing and documentation processes — every issue gets a ticket, every ticket gets notes
• Escalating issues you can't resolve quickly, with clear documentation so the next tech can pick up where you left off
• Assisting with AV setups for meetings, assemblies, and school events
• Communicating professionally with teachers, office staff, and school administrators

What we're looking for

• 1+ years of IT support experience, IT-related coursework, or a relevant certification (A+, Google IT Support, etc.)
• Basic comfort with Chromebooks, Windows, MacOS, and mobile devices — you don't need to be an expert, but you should know your way around an OS
• Strong communication skills — you can stay calm, friendly, and professional even when someone's frustrated
• Process-driven and reliable; you follow the system and document your work
• Willingness to learn and grow — this role has a clear path to Tier 2 for the right person
• Valid driver's license and reliable transportation required
• A+ certification (or willingness to earn one within the first year) preferred