Align Real Estate Management LLC Resident Concierge Beverly Hills, CA · Full time

Apply for Resident Concierge

At Align Real Estate Management our mission is to enhance the living experience for our residents while maximizing value for our investors. We are committed to excellence in property management through innovative solutions, exceptional customer service, and a deep respect for the communities we serve. Our dedicated team strives to create vibrant, sustainable environments where people can thrive, fostering lasting relationships and enhancing the quality of life in every neighborhood we touch.

Description

At PALMA we’re redefining the resident experience through exceptional service, professionalism, and hospitality. As a Resident Concierge, you’ll be the first point of contact for residents and guests, playing a key role in creating a welcoming, responsive, and service-oriented environment. This position is perfect for someone who thrives in a people-focused setting and is looking for career growth in the property management or hospitality industry.

Key Responsibilities

• Resident and Guest Relations: Act as the primary point of contact for all resident and guest inquiries (non-financial), ensuring exceptional customer service and issue resolution.
• Administrative Support: Manage incoming calls and general inquiries, ensuring prompt and efficient message delivery to the appropriate departments or team members.
• Logistics & Access Control: Coordinate move-ins and move-outs, manage guest access logs, and oversee the key or access control systems for the building.
• Package Management: Efficiently handle all incoming packages, deliveries, and mail, including logging, secure storage, and resident notification.
• Building Operations & Maintenance:
• Conduct regular parking audits and report any violations or issues to management.
• Ensure the front of house, lobby, and common areas maintain a professional and welcoming appearance.
• Document maintenance requests and coordinate with the maintenance team or vendors for timely resolution.
• Reporting: Complete and maintain accurate daily activity and operational reports for property leadership.

Qualifications

• 1 year of experience in hospitality, residential, or front desk roles
• Excellent communication and interpersonal skills
• Tech-savvy with comfort using new software, email, and basic MS Office tools
• Organized, dependable, and able to multitask in a fast-paced environment
• Flexible availability - weekends are a must and holidays as needed

Why Join Us?

• Career Pathways: We invest in your development. Grow into leasing, operations, or property leadership roles with hands-on mentorship and formal training.
• Supportive Culture: Join a team that values initiative, positivity, and collaboration

If you're passionate about hospitality and ready to build a long-term career in residential living, we’d love to meet you. Send a cover letter with the text PALMA spelled backwards for an immediate interview.

Apply Today and become the face of PALMA in Beverly Hills.