ALIGN Pilates Studios
Client Care Specialist
Austin, TX
·
Part time
Company website
We are looking for Client Care Specialists who enjoy working with people and assisting them. ALIGN Client Care Specialists should have remarkable attention to detail, but not to the extent that it affects their ability to actively listen and respond effectively to the people in front of them. They are self-motivated, comprehend their tasks and obligations, and can work independently without constant supervision. However, they are comfortable and aware of how to seek assistance when needed. Our ideal candidate for this position is outgoing and enjoys interacting with new people. They are not shy to make conversation and are comfortable talking to strangers. They are also passionate about physical activities such as Pilates, yoga, running, or any other exercise that promotes a healthy and well-rounded lifestyle.
Description
What we are looking for:
- Excellent communication skills and the ability to receive and implement feedback graciously
- Self-motivated with the ability to take the initiative to take charge of their responsibilities
- Approaches problem-solving with a curious mindset
- Strong organizational skills with the ability to multitask and complete tasks within timelines
- Ability to manage slower periods effectively and thrive in a fast-paced environment
- Customer service experience is mandatory
- Prioritizes studio cleanliness, supporting instructors, and guest experiences
Key Role Responsibilities:
- Greeting clients and guests in a friendly and welcoming manner
- Answering client questions in person and through email, SMS, and our scheduling software
- Assisting with scheduling appointments, handling cancellations, etc
- Taking payments in person and sending payment requests
- Completing daily task lists to ensure the studio needs are met each shift
- Communicating with the entire CCS and Management team through Slack
- Other duties as assigned by management
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
Education and Experience:
- At least one year of previous experience in customer service
Commitment Details:
- Weekly shifts can range anywhere from 5-20 hours per week dependent on the right applicants needs. Team quarterly meetings and front desk monthly meetings are required outside of weekly shifts.
- Flexibility to work across either East or West studio locations
Compensation Details:
- We are currently offering a pay range of $16-20 per hour based on prior experience.
Perks of this role include:
- Experience with a rapidly growing company in a range of business models (stand alone studios, training center, potential franchise growth)
- Pilates class allowance at all locations
- growth opportunities beyond current role
- 401k retirement plan with matching contribution up to 4%
ALIGN is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
Salary
$20 - $20 per hour