aiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. We handle a wide spectrum of immigration cases including family immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation.

We operate on a flat rate model with assigned credit hours per case type and enforce high accountability in meeting deadlines and productivity benchmarks. Each team member is expected to deliver at least 100 credit hours per month, and the Managing Attorney ensure that the team collective delivers 100 X team head accounts credit hours monthly.

Our unique service model ensure speed, standardization, and client satisfaction by structing every case into a clear assembly-line pipeline.

Legal Operations Director

Location: Atlanta, GA; San Francisco, CA; New York, NY; or Remote (within approved U.S. locations)

Employment Type: Full-Time

Compensation: $90,000–$150,000 annually, plus eligibility for performance-based bonuses

Reports To: Managing Partner

About aiLegal

aiLegal is a technology-driven immigration law firm committed to delivering efficient, high-quality, and client-centered legal services. Our practice includes family-based immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation.

We leverage artificial intelligence, automation, standardized workflows, and performance metrics to improve operational efficiency while maintaining high standards of legal service and client satisfaction.Our firm operates under a flat-fee service model with assigned credit hours for various case types. Applicable case management personnel are generally expected to achieve a productivity target of 100 assigned credit hours per month, subject to workload, job responsibilities, and company policies.

Position Overview

aiLegal is seeking an experienced, results-driven Legal Operations Director to oversee legal operations, improve case management processes, and ensure consistent productivity and timely service delivery across the firm. This position plays a critical role in translating organizational goals into measurable operational results through effective leadership, structured workflows, performance monitoring, and continuous process improvement. The Legal Operations Director will collaborate with attorneys, case managers, HR, and technology teams to establish clear performance expectations, optimize resources, and maintain accountability while supporting a professional and collaborative workplace. The ideal candidate is highly organized, technologically proficient, analytical, and comfortable leading teams in a fast-paced, performance-driven environment.

Key Responsibilities

Legal Operations & Case Delivery Management

• Oversee operational workflows and case progression across all practice areas.
• Monitor active matters, task completion, deadlines, and case processing timelines.
• Identify operational bottlenecks, overdue tasks, and opportunities for improvement.
• Coordinate workload distribution to support timely and efficient case completion.
• Conduct regular operational reviews with attorneys and case management personnel.
• Collaborate with supervising attorneys while respecting their independent professional judgment and ethical obligations.

KPI Monitoring & Performance Management

• Develop and maintain operational dashboards, performance scorecards, and reporting systems.
• Monitor assigned credit hours, task completion rates, case cycle times, and service quality indicators.
• Establish measurable performance benchmarks aligned with organizational objectives.
• Conduct weekly performance reviews and provide operational updates to leadership.
• Identify performance trends and recommend appropriate improvement strategies.
• Ensure performance expectations are clearly communicated, consistently applied, and fairly evaluated.

Standard Operating Procedures & Workflow Improvement

• Develop, implement, and maintain standardized operating procedures (SOPs).
• Establish consistent task sequences and operational workflows across case types.
• Collaborate with technology teams to integrate automation and workflow improvements.
• Identify opportunities to reduce administrative delays, repetitive tasks, and processing inefficiencies.
• Continuously evaluate operational processes using performance data and team feedback.

Team Leadership & Development

• Lead, support, and coach case managers and legal support personnel.
• Conduct regular performance discussions and provide constructive feedback.
• Develop improvement strategies for employees requiring additional support.
• Collaborate with HR on performance improvement plans and corrective action, when appropriate.
• Encourage accountability, teamwork, professionalism, and continuous development.
• Promote a respectful, productive, and collaborative work environment.

Capacity Planning & Workforce Management

• Analyze caseload volume, staffing capacity, and operational workload.
• Forecast staffing needs based on business demand and productivity trends.
• Provide recommendations regarding hiring priorities and workforce allocation.
• Support employee onboarding, training, and productivity development.
• Develop structured performance expectations and onboarding milestones for new hires.

Qualifications

Required Qualifications

• Minimum of five years of experience in legal operations, professional services operations, or a related management field.
• Demonstrated experience managing teams in a performance-driven environment.
• Experience supervising operational personnel, including case managers, legal assistants, or similar professionals.
• Strong analytical skills and proficiency with operational reporting, dashboards, and KPIs.
• Experience developing and implementing standardized workflows and performance management systems.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage competing priorities and meet established deadlines.
• Proficiency with workplace technology and digital collaboration tools.
• Demonstrated ability to provide constructive feedback and promote employee accountability.

Preferred Qualifications

• Experience in immigration law or high-volume legal services.
• Familiarity with flat-fee or productivity-based service models.
• Experience using Jira, legal case management software, or similar platforms.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Experience managing remote or hybrid teams.
• Experience implementing automation or technology-driven operational improvements.

Professional Competencies

Successful candidates will demonstrate:

• Strong leadership and decision-making abilities.
• Accountability and results-oriented thinking.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Adaptability to changing priorities and business needs.
• Confidence in providing constructive performance feedback.
• Commitment to continuous improvement and operational efficiency.
• Professionalism, integrity, collaboration, and sound judgment.
• Ability to work independently while supporting organizational objectives.

Performance Expectations & Targets

The Legal Operations Director will be responsible for establishing, monitoring, and improving operational performance in collaboration with firm leadership.

Initial 90–180 Day Objectives

• Establish standardized performance dashboards and operational reporting systems.
• Implement consistent weekly operational and case delivery reviews.
• Work toward achieving at least 90% compliance with applicable monthly credit-hour productivity targets.
• Improve on-time completion of case deliverables toward a target of 95% or higher.
• Identify and implement strategies to reduce case backlogs and operational delays.
• Establish standardized workflows and performance coaching procedures.
• Develop effective capacity planning and staffing models.
• Implement a consistent system for monitoring operational quality and productivity.

Key Performance Indicators (KPIs)

Credit-Hour Productivity

• Target at least 90% of applicable case management personnel meeting established monthly credit-hour requirements.
• Monitor individual and team productivity through documented performance reports.

On-Time Deliverables

• Target at least 95% on-time completion of assigned case deliverables.
• Identify and address operational delays that affect service timelines.

Case Backlog Management

• Target fewer than 5% of active matters with operational delays exceeding 30 days, excluding appropriately documented external delays.
• Establish procedures for reviewing and resolving stalled cases.

Case Cycle Time

• Demonstrate measurable quarterly improvement in case processing efficiency.
• Monitor case timelines based on case type and complexity.

Quality Assurance

• Target a rework or correction rate below 3%.
• Collaborate with supervising attorneys to identify quality improvement opportunities.

Client Responsiveness

• Target responses to at least 95% of client inquiries within one business day, consistent with established service standards.
• Monitor communication timelines and client service concerns.

Internal Responsiveness

• Achieve at least 95% compliance with established internal communication and response standards.
• Promote timely communication between departments and team members.

Workflow Standardization

• Achieve at least 95% SOP coverage across applicable operational workflows within the first six months.
• Regularly review and update procedures to maintain consistency and efficiency.

Team Performance & Development

• Establish consistent performance monitoring and coaching procedures.
• Conduct regular team reviews and provide documented, actionable feedback.
• Partner with HR and leadership to address performance concerns through established company processes.

Performance Evaluation

Performance will be evaluated based on documented results, operational improvements, service quality, leadership effectiveness, and progress toward established objectives.

Targets may be reviewed and adjusted based on staffing levels, caseload complexity, business needs, available resources, and circumstances outside the employee's reasonable control.

Assigned case credit hours are internal productivity measures and do not replace legally required timekeeping or wage-and-hour obligations.

Compensation & Benefits

aiLegal offers a competitive compensation and benefits package, which may include:

• Annual base salary within the posted compensation range.
• Eligibility for performance-based bonuses under applicable company plans.
• Health, dental, vision, and life insurance.
• 401(k) retirement plan with employer contributions, subject to plan terms.
• Paid time off and applicable paid leave.
• Professional development and career advancement opportunities.
• Opportunities to contribute to technology-driven legal operations.

Benefits are subject to applicable eligibility requirements, plan documents, and company policies.

Why Join aiLegal?

• Be part of a technology-driven immigration law firm embracing AI and automation.
• Collaborate with a dedicated team focused on delivering efficient, high-quality legal services.
• Take a leadership role in building and improving operational systems.
• Contribute to organizational growth through innovative processes and technology.
• Develop professionally in a dynamic, performance-focused environment.
• Participate in a workplace that values accountability, collaboration, and continuous improvement.

Equal Employment Opportunity

aiLegal is an Equal Opportunity Employer committed to providing a professional, inclusive, and respectful workplace. Employment decisions are based on job-related qualifications, skills, experience, and business needs without unlawful discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, citizenship or immigration status where protected by law, veteran status, or any other characteristic protected under applicable federal, state, or local law. aiLegal provides reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious beliefs, practices, or observances, as required by applicable law.

Employment Eligibility

Employment with aiLegal is contingent upon successful completion of applicable pre-employment requirements. In accordance with federal law, all employees must complete the employment eligibility verification process and provide acceptable documentation establishing their identity and authorization to work in the United States. aiLegal complies with applicable employment laws and does not unlawfully discriminate based on citizenship status, immigration status, national origin, or other protected characteristics.

Additional Information

This job description describes the general responsibilities, qualifications, and expectations associated with the position. Duties and performance objectives may evolve based on organizational needs, consistent with applicable employment laws and company policies.

Nothing in this job description creates a contract or guarantee of employment for a specified period or alters the at-will employment relationship where applicable.