aiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. We handle a wide spectrum of immigration cases including family immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation.

We operate on a flat rate model with assigned credit hours per case type and enforce high accountability in meeting deadlines and productivity benchmarks. Each team member is expected to deliver at least 100 credit hours per month, and the Managing Attorney ensure that the team collective delivers 100 X team head accounts credit hours monthly.

Our unique service model ensure speed, standardization, and client satisfaction by structing every case into a clear assembly-line pipeline.

Billing & Revenue Operations Specialist

Location: Atlanta, Georgia

Employment Type: Full-Time

Reports To: Legal Operations Director

About aiLegal

aiLegal is an AI-native immigration law firm committed to delivering high-quality legal services through technology, operational excellence, and standardized workflows. We represent individuals, families, entrepreneurs, and employers across a broad range of immigration matters, including family-based immigration, humanitarian relief, business immigration, removal defense, and federal litigation. Our Firm combines standardized processes, technology-enabled workflows, and measurable performance standards to provide a consistent client experience while maintaining quality, accuracy, and efficiency.

Position Summary

The Billing & Revenue Operations Specialist is responsible for supporting the Firm’s billing and revenue operations, including preparing client invoices, administering payment plans, monitoring outstanding balances, maintaining accurate billing records, and assisting with collection activities throughout the lifecycle of each legal matter.

This position also supports legal operations by coordinating matter assignments within the Firm’s case management system and assisting with selected administrative responsibilities, including office purchasing and internal event coordination.

The ideal candidate is highly organized, detail-oriented, comfortable communicating professionally with clients regarding financial matters, and able to manage multiple priorities in a fast-paced, process-driven environment.

Key Responsibilities

Billing Operations

• Prepare and generate accurate client invoices in accordance with engagement agreements, case milestones, and Firm billing procedures.
• Review billing records for accuracy and completeness before invoices are issued.
• Maintain accurate client billing information within the Firm’s case management, billing, and accounting systems.
• Coordinate with attorneys, legal assistants, operations, and finance personnel to resolve billing questions or discrepancies.
• Process approved billing adjustments, credits, or other account updates.
• Maintain appropriate documentation relating to billing activity.

Accounts Receivable & Collections

• Monitor outstanding client balances and accounts receivable activity.
• Conduct professional and timely follow-up regarding overdue balances.
• Establish and maintain approved installment payment plans.
• Process and monitor recurring payments in accordance with Firm procedures.
• Assist clients with resolving payment-related questions or issues while maintaining professional relationships.
• Escalate delinquent accounts in accordance with established Firm procedures.
• Maintain complete and accurate collection notes and account records.

Revenue Operations

• Support timely invoicing following designated case milestones.
• Monitor payment status throughout the client lifecycle.
• Coordinate with intake, legal, and operations teams regarding billing holds, account concerns, or payment-related issues.
• Identify opportunities to improve billing efficiency and collection processes.
• Prepare periodic billing, accounts receivable, and revenue-related reports as requested.

Legal Operations Support

• Assign new matters within the Firm’s case management system.
• Verify accurate case ownership, assignments, and workflow information.
• Coordinate matter reassignment requests as necessary.
• Support the accuracy and integrity of operational data.
• Follow established procedures for maintaining client and matter information.

Office Administration

• Coordinate the ordering of office supplies and assist with inventory management.
• Support relationships with approved office vendors.
• Assist with internal meetings, employee activities, training sessions, and Firm events.
• Perform other administrative and operational duties as assigned.

Qualifications

Required

• Bachelor’s degree in Business Administration, Accounting, Finance, Operations, or a related field, or an equivalent combination of education and relevant professional experience.
• At least two years of relevant experience in billing, accounts receivable, revenue operations, legal administration, office administration, healthcare billing, or another professional-services environment.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and commitment to accuracy.
• Professional customer service and client communication skills.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to manage competing priorities and meet deadlines.
• Ability to handle confidential and sensitive client and financial information appropriately.

Preferred

• Previous experience in a law firm or other professional-services environment.
• Experience administering payment plans, accounts receivable, and collection activities.
• Familiarity with accounting, billing, and case management software.
• Experience using CRM, ERP, legal case management, or similar business systems.

Success Profile

Successful candidates will demonstrate the ability to:

• Take ownership of assigned responsibilities.
• Produce accurate and detail-oriented work.
• Identify and resolve issues proactively.
• Communicate professionally and respectfully with clients and colleagues.
• Follow standardized policies, procedures, and workflows.
• Safeguard confidential client, financial, and Firm information.
• Identify opportunities to improve processes and efficiency.
• Collaborate effectively across departments.
• Work independently with appropriate judgment and minimal supervision.
• Consistently meet established deadlines and performance expectations.

Key Performance Indicators

Performance may be evaluated using job-related measures such as:

• Invoice accuracy
• Billing turnaround time
• Accounts receivable aging
• Collection performance
• Payment plan administration
• Resolution time for client payment issues
• Case assignment turnaround time
• Accuracy of billing and operational records
• Completion of assigned administrative responsibilities
• Compliance with Firm billing and operational procedures

Compensation and Benefits

The Firm offers a competitive compensation package based on relevant experience, qualifications, responsibilities, and other job-related factors.

Benefits for eligible employees may include:

• Competitive base compensation
• Performance-based bonus opportunities
• Medical, dental, vision, and life insurance
• 401(k) plan with employer contribution
• Paid time off
• Professional development and career growth opportunities

Why Join aiLegal

• Join a technology-driven immigration law firm focused on innovation and operational excellence.
• Work alongside a collaborative, mission-driven team.
• Contribute to the continued development of efficient and scalable legal operations.
• Gain opportunities for professional development and career advancement.
• Participate in a performance-focused environment that values accountability, quality, and continuous improvement.

Equal Employment Opportunity

aiLegal is an Equal Opportunity Employer. Employment decisions are made based on job-related qualifications, skills, experience, and business needs without unlawful discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. The Firm also prohibits unlawful retaliation against applicants or employees who exercise rights protected by applicable employment laws.

Reasonable Accommodation

aiLegal is committed to providing reasonable accommodations to qualified applicants and employees with disabilities and to individuals who require accommodations as provided by applicable law. Applicants who require a reasonable accommodation to participate in the application or interview process may contact Human Resources for assistance.

Employment Eligibility

Any offer of employment is contingent upon the successful completion of all applicable pre-employment requirements. In accordance with federal law, employees must provide documentation verifying their identity and authorization to work in the United States. aiLegal is committed to complying with all applicable employment laws and does not discriminate based on citizenship status, immigration status, national origin, or any other protected characteristic.