AIDA Healthcare Product Manager Remote · Full time

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AIDA Healthcare is on a mission to continuously improve care transitions for patients receiving healthcare all across the United States. We offer enterprise software to many large health systems that enables their case management and social work teams to expedite decision-making and care coordination workflows for the next level of care.

Core Competencies

• Skill with designing scalable, cloud-based, enterprise-class software solutions either as a UX designer, or software engineer
• Deep understanding of human interface design and/or application programming interface design
• Skill with leading an Agile product development team composed of UX designers and software engineers
• Skill with identifying key decision points and building consensus around the best decision for the company
• Exceptional communication skills, particularly when translating technical concepts and jargon for non-technical team members and customers

Core Responsibilities

• Being the SCRUM master for at least one software development team
• Coordinating weekly releases of new features and/or bug fixes for at least one product
• Be the primary responsible person for the reliability of at least one product
• Developing technical designs and acceptance criteria and/or developing UX designs and acceptance criteria for new features
• Working with Project Managers, Technical Support, Account Managers, Sales, and company executives to maintain priority for customer requests and concerns
• Supporting Project Managers with customer implementations
• Supporting Technical Support Analysts with root cause analysis for bug reports and issue investigations
• Supporting UX Designers in developing designs for new features and/or products
• Supporting Data Analysts in developing reporting tools and products for external and internal purposes

Workflow

• Daily
• Coordinating/participating in customer-facing meetings to promote, develop, or support products
• Lead meetings with software engineers to manage releases and remove barriers to completion of issues/tickets
• Provide rapid responses to customer inquires about anything impacting a product or project you are responsible for
• Evaluate the reliability and performance of the product(s)/application(s) you are responsible for and take action to address any poor performance
• Weekly
• Ensure that new code is released to production safely and on schedule, including testing that the acceptance criteria for a given issue/ticket are met prior to release
• Ensure that your software engineering team is compliant with internal development protocols
• Manage/update product roadmaps, including the specification of priorities and communicating changes in priority to relevant company stakeholders
• Design new features and/or products in conjunction with engineers and designers
• Evaluate enhancement requests from customers and determine whether and how these requests are prioritized
• Monthly 
• Lead a review of the performance of your software engineering team in the previous month and determine what actions need to be taken to improve performance
• Report on the overall performance of the products/applications you are responsible for to leadership using relevant metrics
• Report on progress with personal OKRs to your manager

Benefits

AIDA Healthcare offers a comprehensive benefits package, including medical insurance, unlimited paid time off, and/or family leave.

Featured Benefits:

• Medical insurance
• Vision insurance
• Dental insurance
• 401K with employer match
• Flexible PTO
• Paid maternity leave
• Paid paternity leave