Agency Eleven combines AI, automation, first-party data, creative and digital marketing to help businesses generate leads, increase revenue and make better marketing decisions. Our services include Elevate Ads, Elevate SEO and Elevate Intel, alongside organic social and creative support. We serve automotive, home services, real estate and other service businesses, with a focus on strong client relationships and accountable execution. Employee insurance benefits are planned to begin Dec 1, 2026, with 100% employer-paid employee premiums for medical, dental, vision, life insurance and long-term disability. Dependent coverage is employee-paid; short-term disability is a voluntary, employee-paid option. Coverage is subject to plan eligibility and effective dates. Paid time off, sick time and paid company holidays under company policy. A 401(k) plan is targeted for Q1 2027; plan details will be shared when finalized.

Account Director

Agency Eleven | Fully remote | Full-time W-2

Reports to Chief Operating Officer

Start date As soon as the right candidate is available

Travel Client travel of up to two weeks per quarter

Compensation $105,000–$120,000 annual base salary, depending on experience, plus a $30,000 annual target performance bonus. Total target compensation: $135,000–$150,000, with additional sales and upsell incentive opportunities.

The opportunity

Agency Eleven is growing, and we are looking for an experienced Account Director who wants to own major client relationships and help build our client retention team. You will advise business owners and senior leaders, turn marketing results into useful recommendations, and bring your judgment to decisions that shape the agency.

You will start with your own portfolio, working directly with our COO and founders. Your ideas will help shape our client experience, account strategy and processes. As the agency grows, there is a path to leading the retention team. This is an opportunity to build on your agency experience, take real ownership and have a visible role in the company’s direction.

About Agency Eleven

Agency Eleven combines AI, automation, first-party data, creative and digital marketing to help businesses generate leads, increase revenue and make better marketing decisions. Our services include Elevate Ads, Elevate SEO and Elevate Intel, alongside organic social and creative support. We serve automotive, home services, real estate and other service businesses, with a focus on strong client relationships and accountable execution.

What you will own

• Serve as the primary contact for major accounts, build trusted relationships and take responsibility for client satisfaction and retention.
• Lead onboarding conversations, recurring strategy meetings, performance reviews and in-person client visits. Turn business goals into clear account plans and next steps.
• Translate paid media, SEO and reporting data into practical recommendations that clients understand. Review reports for accuracy and explain the value of the work delivered.
• Coordinate with Digital, Creative, SEO and Operations to align scope, budgets, offers, deadlines and client expectations. Keep account records and follow-ups current in Monday.com.
• Recognize retention risks early, address concerns directly and coordinate issues through resolution with an accountable owner and clear communication.
• Identify relevant service expansion opportunities. Candidates with sales experience can also pursue new business and upsells with additional incentive opportunities.
• Improve client communication standards, account planning and retention processes, and help train future client services team members as responsibilities expand.

Account Director

What you bring

• Required: five or more years of account-management experience at a digital marketing agency, with proven success retaining multiple accounts and earning the trust of senior decision-makers.
• A strong working understanding of Google Ads, Meta Ads, SEO and marketing measurement, with the ability to evaluate results and ask informed questions of channel specialists.
• Clear writing and presentation skills, sound commercial judgment, and confidence handling difficult client conversations and competing priorities.
• The ability to turn a client discussion into a practical plan, coordinate specialists and follow through without relying on leadership to manage every detail.
• Comfort working in a growing agency, improving processes and using project management, reporting and AI tools thoughtfully.
• Availability for client travel of up to two weeks per quarter and reliable collaboration during primarily Eastern business hours.

Experience we especially value

• Automotive marketing or dealership experience is preferred, but not required.
• Sales, consultative selling, new-business development or upsell experience is preferred, but not required.
• Experience mentoring account managers or helping develop a client services function is a plus.

How compensation works

The annual target performance bonus rewards core account-management results, including retention and client-service goals, with quarterly payouts under the bonus plan. Achieving total target compensation does not require new-business sales. Sales and upsell incentives provide additional earning potential under a separate plan. Target bonuses are performance-based and are not guaranteed.

Benefits and working environment

• Fully remote work with Monday through Friday availability during normal business hours, primarily aligned with Eastern Time. We value ownership, reliable communication and follow-through.
• Employee insurance benefits are planned to begin Dec 1, 2026, with 100% employer-paid employee premiums for medical, dental, vision, life insurance and long-term disability. Dependent coverage is employee-paid; short-term disability is a voluntary, employee-paid option. Coverage is subject to plan eligibility and effective dates.
• Paid time off, sick time and paid company holidays under company policy. A 401(k) plan is targeted for Q1 2027; plan details will be shared when finalized.
• Company-provided computer and access to AI, automation and marketing tools, with room to suggest better ways of working and help build the company.

How to apply

Apply through this posting with your resume and a short note describing an account you helped retain or grow, your role in the outcome, and why this opportunity interests you. Please use examples that protect client confidentiality.

Agency Eleven is an equal opportunity employer. We welcome qualified applicants from all backgrounds.