Admittedly, Inc. Student Success Coordinator Remote · Full time Company website

Apply for Student Success Coordinator

Founded by former Director of MBA Admissions and Financial Aid at The Wharton School of Business, Admittedly guides students through the murky college admissions process and helps them create standout applications that catch the attention of elite universities.

Admittedly is seeking a full-time, salaried, and benefitted Student Success Coordinator with a strong understanding of the highly selective U.S. college admissions process and a passion for helping students succeed. This role blends admissions expertise with high-touch client experience: you’ll be the first line of support for time-sensitive, individualized questions while ensuring families feel confident, informed, and fully supported throughout their Admittedly journey. You will be supervised by the Director of Student Success & Operations while being a part of the larger operational delivery team that includes the Senior Strategic Operations Manager (SSOM) and Operational Success Coordinator (OSC). 

You’ll act as a strategic liaison, bridging day-to-day support with deep Admittedly program fluency, while preserving the structured counselor experience we promise our families.

What You’ll Do 

• Work with a specific student caseload that you will follow and support throughout their Admittedly experience, ranging from 7th-12th grade. 
• Respond to admissions-related questions that require contextual knowledge of a student’s program status, background, and academic goals. 
• Utilize systems such as MaiaLearning, HubSpot, Zendesk
• Act as a support gatekeeper and triage escalated issues 
• Utilize Zendesk to respond to tickets/inquiries that are assigned to you 
• Proactively understand automations & their schedules that are meant to remind students/families to schedule at a regular cadence. 
• Create and maintain counseling materials for use by the larger service team for both internal and external-facing purposes.
• Support our sales team in closing deals with prospective families, including joining necessary sales calls to speak with families and share how the Admittedly experience can benefit their college-going goals. 
• Collaborate with the Director of Student Success & Operations, counseling team, and larger strategic operational fulfillment team to ensure no student falls through the cracks during onboarding, milestone prep, or report delivery.
• Support miscellaneous tasks and assignments

Required Qualifications

• Have 2-3+ years experience in selective (Top 75) college admissions (including admission committee decision-making experiences) or college counseling experience within a school that regularly sends students to T30 universities and colleges.
• Deep understanding of the U.S. college application processes (i.e., early decision vs early action, scholarships, extracurricular packaging, etc.).
• Are highly organized, detail-oriented, and comfortable working across multiple platforms (HubSpot, Guided Path, Maia Learning, Prompt).
• Are proactive and empathetic: you anticipate what students and parents need, not just what they ask.
• Are comfortable holding boundaries professionally while maintaining warmth and responsiveness.
• Willingness to work flex hours (you will likely need to cover some weekend hours or late evening hours for Welcome Calls - we have to accommodate working and international families; you can protect an equivalent amount of time spent on weekends/evenings during the typical work week).

Preferred Qualifications

• Have 3-5+ years experience in highly selective college admissions or comparable college counseling experience within rigorous high school contexts.
• Startup experience.
• Experience within the independent education consulting sector.
• Familiarity with Notion, Slack, and basic customer success reporting tools.
• Spanish or Mandarin fluency (not required, but helpful).