AdamsBridge Global, Inc. L1 Technical Support Nashville, TN · Full time

Apply for L1 Technical Support

We are looking to hire a Customer Support Specialist for our Enterprise Software Support team. In this role, you will be responsible for providing exceptional customer support via phone, email, and chat to ensure our customers can successfully utilize our applications. You will investigate and resolve customer-reported issues, escalate bugs to our development team, and track the resolution status for customers. Additionally, you will be responsible for creating and maintaining knowledge base articles and attending training sessions to stay up-to-date on product functionality.

Job Responsibilities:

- Investigate and resolve customer-reported issues with our software

- Collaborate with our development team to address bugs and implement solutions

- Communicate effectively with customers to provide timely updates on issue resolution

- Attend training sessions to expand your knowledge of our products

- Maintain accurate records of customer interactions and issue resolution in our call tracking system

- Create and update knowledge base articles to assist customers with common issues

Qualifications:

- Experience in technical support or customer service, preferably in a software-related field

- Strong communication skills, both written and verbal

- Ability to troubleshoot software and operating system issues

- Customer-focused attitude with a commitment to issue resolution

- Experience with SQL, MongoDB, or Python is a plus

- Knowledge of accounting principles is a plus

Additional Information:

- Hours of support: 5 a.m. to 5 p.m. Pacific time, with occasional after-hours rotation

- Salary range: $55,000 to $65,000 per year, with eligibility for a bonus plan

- Benefits: Medical, dental, vision, 401(k), and other benefits available for full-time employees

- Time off: 10 days of vacation, sick time, holidays, and personal holidays provided per year

We value diversity and inclusion in our workplace and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate based on race, religion, gender, sexual orientation, national origin, age, disability, or any other protected category.