Acumen Unlimited LLC
Customer Service Representative
Remote
·
Full time
Company website
We're hiring a Customer Service Representative to join our clients call center team as a Veteran Care Liaison. You'll be the first voice a veteran hears when they reach out to us. This role handles inbound calls and customer inquiries, walks veterans through their options, coordinates scheduling with our medical providers, and makes sure no one falls through the cracks. This is a full time, remote customer service position, with phone and CRM work you can do independently once trained. This is a temporary position for 90 days with the potential of converting to full time with the client.
About Acumen Unlimited LLC
Acumen Unlimited is a strategic HR consulting and recruiting partner focused on helping organizations attract, hire, and retain top talent. By combining expert talent acquisition, fractional HR leadership, and compliance-driven people operations, they deliver tailored solutions that drive business performance. Their personalized, hands-on approach and deep understanding of workforce strategy set them apart, enabling clients to build stronger teams and scale with confidence.
Description
What You'll Do
- Handle inbound calls and customer service inquiries from veterans and their families
- Assess veteran needs and determine the right path forward
- Schedule appointments and coordinate with our provider team
- Document customer interactions accurately in our CRM
- Conduct follow up outreach and ensure veterans feel supported throughout the process
- Utilize knowledge articles and understand call center metrics
- Adhere to internal SOPs and compliance standards
What We're Looking For
- Strong phone etiquette, verbal communication, and active listening skills
- Comfortable working independently in a remote or hybrid customer service environment
- A veteran, military spouse, or someone with a personal connection to the military community is strongly preferred
- Familiarity with the VA claims process, Microsoft Office, GHL, or Monday.com is a plus
Qualifications
- High School Degree or GED
- 1+ years of call center, customer service, or customer facing experience
- Preferred experience with Veterans Administration (VA)
- Strong communication and customer-facing skills
Why This Position?
Meaningful Impact – Make a difference in the lives of patients, providers, and communities every day.
Collaborative Culture – Work alongside talented, supportive professionals who share a passion for healthcare excellence.
Growth Opportunities – Access ongoing training, development programs, and career advancement opportunities.
Innovation-Driven Environment – Contribute to forward-thinking healthcare solutions and continuous improvement initiatives.
Employee Well-Being – We value work-life balance and provide competitive benefits to support our employees' health and success.
Purpose and Passion – Join a mission-focused organization where your contributions are recognized and appreciated.
Acumen Unlimited is an Equal Opportunity (“EEO”) Employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, gender identity, pregnancy, marital status, partnership status, age, citizenship status, veteran or military status, medical condition, genetic information, national origin, disability, unemployment status or any other characteristic prohibited by federal, state and/or local laws. If you require a reasonable accommodation due to a disability to complete your application, or if you face challenges using our online application system and need an alternative way to apply, please reach out to us at [email protected].
Salary
$16 - $16 per hour