Acadeum Senior Manager, Partner Success Remote · Full time Company website

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Acadeum helps colleges and universities quickly expand academic portfolios with in-demand certifications, courses, programs, and degrees to attract and retain learners along the education-career continuum. More than 460 higher education institutions use the Acadeum network and technology platform to expand academic capacity, helping to keep learners on track to graduation, generate and recover revenue, bolster existing or launch new programs, and attract new populations of learners with workforce-aligned curricula and stackable certifications.

Responsibilities:

Account Management and Performance:

• Portfolio Management:
• Oversee a portfolio of 50+ partner accounts, segmented by factors such as institution size, type, and revenue potential.
• Performance Optimization: 
• Develop and execute account plans to achieve revenue targets and identify opportunities for growth and expansion within each account.
• Proactively monitor and analyze partner performance data to identify trends, opportunities, and areas for improvement.
• Collaborate with partners to set and achieve key performance indicators (KPIs) related to course offerings, student enrollment, and overall program success.
• Relationship Building:
• Cultivate strong relationships with key stakeholders at partner institutions.
• Upselling and Cross-Selling:
• Identify and pursue opportunities to expand partnerships through upselling additional services or cross-selling complementary products.
• Metric Achievement:
• Meet or exceed established metrics for enrollment, revenue growth, and partner satisfaction.

Strategic Outreach and Communication

• Strategic Communication:
• Develop and implement a proactive communication strategy to maintain regular contact with partners, share updates, and address their needs.
• Utilize a variety of communication channels, including email, phone, video conferencing, and in-person meetings (when feasible).
• Respond to partner inquiries and requests in a timely and professional manner.
• Opportunity Identification:
• Conduct regular needs assessments and market research to identify emerging trends and opportunities for program development and expansion.
• Proactively propose new course-sharing partnerships and initiatives to partners based on their identified needs and strategic goals.
• Partner Enablement:
• Provide ongoing training and support to partners on how to effectively utilize Acadeum's platform and tools.
• Develop and share best practices for course sharing, student onboarding, and program administration.
• Assist partners in navigating the complexities of cross-registration, credit transfer, and data exchange.
• Value Communication:
• Develop and share compelling case studies and success stories that highlight the value and impact of Acadeum's course-sharing partnerships.
• Equip partners with the tools and resources they need to effectively communicate the benefits of the program to their internal stakeholders and students.

Process Improvement and Collaboration

• Process Optimization:
• Continuously evaluate and refine internal processes and workflows to improve efficiency and effectiveness.
• Identify and implement technology solutions to automate tasks and streamline communication.
• Develop and maintain comprehensive documentation of processes and procedures.
• Cross-Functional Collaboration:
• Collaborate effectively with the AVP of Partner Success and other departments to deliver exceptional partner experiences and achieve company objectives
• Participate in cross-functional meetings and initiatives to share insights, align strategies, and drive innovation.
• Additional Responsibilities: Undertake other duties as assigned by management.

Requirements/Competencies:

• Bachelor's degree
• Minimum of 1 year of experience in the Higher Education Industry or Account Management
• Minimum of 3 years of Sales or Business Development experience
• Excellent communication, presentation, and influencing skills
• Strong organizational and project management skills
• Customer-facing experience in a Sales or Account Management role
• Results-oriented mindset; ability to make timely and impactful decisions
• Strong understanding of business and operational processes
• Ability to manage and measure necessary activity to drive results
• Agility and the ability to succeed in a fast-paced, complex organization using both sales and account management skills
• Ability to effectively communicate to a broad range of constituents at educational institutions.
• Familiarity with transfer credit, higher education operating/business models, and online program management (OPM) strategies and models.
• Previous experience in a startup environment preferred
• MS Office and G-Suite experience preferred
• HubSpot experience a plus

Benefits:

• Comprehensive insurance options including medical, dental and vision
• Outcomes-focused work from home policy
• Unlimited discretionary time-off
• Incredibly talented & mission-driven teammates
• Engaging work that is making a difference in the landscape of higher education and the students who call it home.
• Paid Parental Leave

Acadeum is an equal opportunity employer and values diversity in the organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.