Aalto Home Care Program Manager Minneapolis, MN · Full time Company website

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Aalto Home Care is a Minnesota-licensed 245D provider offering Integrated Community Supports (ICS), in-home support, homemaking, and night supervision services. We serve clients in an apartment-based residential setting as well as in their own homes, with a focus on safety, dignity, and person-centered care. What sets us apart is our commitment to meeting clients where they are — culturally and linguistically. Our team reflects the diverse communities we serve, with staff who speak Somali, Swahili, Amharic, and Spanish, allowing us to build trust and communicate clearly with clients and families who might otherwise face language barriers in accessing care. We're a growing agency that works closely with referral coordinators, case managers, and families to design services around private pay and waiver clients alike. Our leadership is hands-on and directly involved in day-to-day operations, which means quick communication, accountability, and a genuine investment in the people we serve and employ.

Key Responsibilities

•    Serve as a primary point of contact for clients, families, referral coordinators, and case managers regarding 245D Waiver and ICS services

•    Support day-to-day billing and payroll processes, including accurate tracking through our EVV/clock-in-clock-out system (Caretap)

•    Assist with employee scheduling, onboarding paperwork, and day-to-day staff management support

•    Coordinate and help host scheduled tours and client intake meetings

•    Maintain accurate, compliant client and program documentation

•    Support agency growth initiatives, including referral relationships and community outreach

•    Provide direct communication and, where applicable, informal interpretation support for clients and families

•    Assist leadership with administrative tasks tied to running and growing the agency

Preferred Skills & Experience

•    Bilingual fluency strongly preferred — Somali highly valued; Swahili, Amharic, or Spanish also valued, given our diverse client population

•    Real-world, hands-on experience with payroll systems, billing processes, and employee management

•    Strong client-facing communication skills, in person and by phone

•    Demonstrated experience contributing to the growth or operations of a company or program

Minimum Qualifications

This position requires meeting Minnesota DHS's Designated Manager qualification standard under Minnesota Statute §245D.081, which requires one of the following combinations of education and direct care experience:

•    A bachelor's degree in a field related to human services, education, or health, plus 1 year of full-time direct care work experience; or

•    An associate degree in a field related to human services, education, or health, plus 2 years of full-time direct care work experience; or

•    A diploma in a field related to human services, education, or health from an accredited postsecondary institution, plus 3 years of full-time direct care work experience; or

•    A minimum of 50 hours of education/training related to human services and disabilities, plus 4 years of full-time direct care work experience

In addition, candidates must have:

•    A minimum of 3 years of supervisory-level experience in a program that provides care or education to vulnerable adults or children (Minn. Stat. §245D.081, Subd. 3(b))

Compensation & Schedule

•    Monday through Friday, 9:00 AM – 5:00 PM

•    In-office position

Earned Sick and Safe Time (ESST): This position is eligible for Minnesota's Earned Sick and Safe Time benefit, which allows employees to earn paid time off to use for their own or a family member's illness, safety needs, or certain other qualifying reasons, in accordance with Minnesota law.