_____________________________________________________________________________________ Account Management Assistant Remote · Full time

Pro Impressions Marketing is seeking an Account Management Assistant to maintain good relationships with team members, provide excellent customer service, and assist executives and account managers. The ideal candidate must be positive, results-oriented, have problem-solving skills, and possess strong writing and phone skills. A basic understanding of the sales process and proficiency in G Suite is preferred. Candidates must be self-motivated, have personal experience in social media, and able to work remotely with a stable and speedy internet connection. Interested applicants should include their resume for consideration. Join our team and grow your career with us!

Description

Priorities

  • Maintain good working relationships with other team members.
  • Be courteous, friendly and professional as a representative of the company.
  • Use effective, detail-oriented communication with team members, conveying information regarding task details, client assets, and meetings.
  • Accurately collect data and create insightful reports.
  • Be proactive and responsive in solving problems.
  • Assist executives and account managers so that they can stay focused on their primary responsibilities.
  • Complete tasks by due date.
  • Review all details of tasks assigned to Account Management Assistant and list specific questions prior to asking for help.
  • Look for training opportunities to advance within the company.


Requirements

  • Positive, driven attitude
  • Results-oriented to meet goals
  • Problem-solving mind
  • Extensive customer service experience
  • Strong writing skills, including grammar and spelling
  • Excellent phone skills
  • Basic understanding of the sales process
  • Working knowledge of cloud based office software systems including email, word processing and spreadsheets (G Suite a big plus)
  • Must be self motivated and eager to help the clients and team
  • Extensive personal experience in social media
  • Must be on time and leave at appropriate time
  • Free of cell phone distractions
  • Must be able to stay on task and work efficiently from a remote location


Tasks

  • Respond to emails daily and taskify follow-up.
  • Assisting clients in responding to reviews.
  • Answer incoming calls, handling them courteously and effectively for best client experience and effective use of team resources.
  • Process monthly reports in collaboration with specialists, internet marketing assistants and account managers.
  • Periodically communicate with management regarding workload and any issues found to be positively or negatively impacting results.
  • Assist in the management and scheduling of client calls for the Account Managers.
  • Quality check tasks and website content before sending them to clients.
  • Build and send out one-off invoices.
  • Compile and analyze lead and traffic data.
  • Call member and non-member offices to follow up on new patient leads and other priority needs.
  • Other duties as assigned.


Technical Requirements

  • Ownership of computer workstation, including monitors, keyboard, mouse, cushy chair, and anything else you need to come to work in the comfort of your own home, ready to be effective each day.
  • A stable and speedy internet connection that you are okay using for work purposes.  (Internet Minimum Speed: 100mbps download and 5mb upload)


Benefits

  • 4 Day, 36 Hour Work Week! Get a three-day weekend EVERY weekend
  • Work from home
  • End-of-year gifts
  • Work with the BEST people on the planet
  • Health insurance (Anthem Gold PPO) - Company pays 80% of the monthly premium for the employee, 50% of the premium for any dependents
  • Dental insurance - (Guardian) - Company pays 50% of the monthly premium for the employee
  • Vision insurance - (Guardian) - Company pays 50% of the monthly premium for the employee
  • Life insurance - (Guardian) - $50,000 life insurance policy paid in full by Pro Impressions Group


PTO Policy


  • Base Rate: 44 hours per year
  • 3rd Anniversary: 64 hours per year
  • 5th Anniversary: 84 hours per year
  • 10th Anniversary: 104 hours per year


Are You Detail Oriented?

Answer this application question with the phrase "Mighty Fine Applicant" to receive priority consideration.

Salary

$31,800 - $39,520 per year