Mission
Perform facials based on our protocols and recommend the correct treatment type and homecare for a diverse clientele.
Outcomes
- Grow revenue from facial services and meet targeted revenue growth goals in specific timeframe.
- Follow up with all clients the day after their treatment and track their progress inside client relationship management system.
- Take continuing education classes provided by the company, which may include online programs, in-person events, and/or on-site trainings.
Activities
- Must clean facial room to standard in between every client and our deep cleaning protocol at the end of every day
- Restock your room at the end of every shift
- Take at least 3-4 pictures/videos per day that we can use for social media and marketing purposes
- When you don't have clients, help front desk team unload boxes in break room, clean common areas including bathrooms or organize your room
- Follow up with clients who have expressed interest in certain services
Competencies
To be successful in this role, the applicant must possess the following qualities:
- Friendly and outgoing personality - You must be hospitality driven. We are here to serve clients and build long-term relationships.
- Organization and planning - Must be proficient at organizing to maximize our service providers schedule and get the maximum amount of clients in per day.
- Attention to detail - Do not let important details slip through the cracks.
- Proactive - Acts without being told what to do. Sees what could be better and can bring new ideas to the company.
- Enthusiasm - Exhibits passion and excitement over work and has a can-do attitude.
- High Standards - Expects personal performance and team performance to be nothing short of the best.
- Listening Skills - Lets others speak and seeks to understand their viewpoint, especially when dealing with conflict.
- Communication - Speaks and writes clearly and articulately, especially with client emails and social media responses.
- Teamwork - Feels comfortable to reach out to peers for help, or help them when needed.