Whether you’re leading a youth summer camp, a learn-to-belay clinic, or a team-building session, you adapt to your group and deliver instruction that is clear, engaging, and rooted in real climbing craft. You represent 5.Life’s core values every time you step on the floor.
Reports to the Adult Program Manager
Responsibilities
Guest Experience
- Welcome participants warmly and create an inclusive, encouraging environment from the first moment
- Communicate program updates, schedule changes, and facility news to participants and guardians
- Engage authentically with every client—remember names, celebrate milestones, and make people feel like they belong here
- Maintain a strong floor presence; treat the facility the way you’d welcome guests into your own home
Instruction & Coaching
- Execute lesson plans and class flows that meet participants where they are and push them forward
- Coach assigned groups with emphasis on skill development, rope management, and current industry best practices
- Adapt creatively to a wide range of clients, abilities, and situations—no two sessions look exactly the same
- Facilitate clear, calm communication during moments of high risk, disengagement, or conflict between participants
- Bring energy and enthusiasm to every session; model a growth mindset by showing that falling isn’t failing
Risk Management
- Manage risk in keeping with current industry standards and 5.Life protocols at all times
- Conduct thorough equipment checks before and after each session; flag worn or damaged gear immediately
- Maintain current CPR/First Aid/AED certification and act as a first responder when needed
- Hold and maintain Safe Sport certification; uphold 5.Life’s commitment to participant protection
- Identify and address hazards proactively—own the environment you’re working in
Operations
- Complete all pre- and post-shift tasks as assigned by the Facility Manager, on time and without reminders
- Maintain excellent program equipment and report maintenance needs promptly
- Arrive punctual and prepared; your group is counting on you before the session starts
- Support fellow staff and contribute to a positive team culture across the 5.Life community
Results
- Participants leave every session having learned something, felt supported, and wanting to return
- Lesson plans are executed consistently and adjusted fluidly when the group calls for it
- Risk is managed proactively—incidents are rare, and when they occur, they are handled calmly and correctly
- Equipment is well-maintained and accounted for; no sessions are delayed due to gear issues
- Participant retention and satisfaction scores trend upward within your assigned programs
- Feedback from Facility Managers reflects reliability, professionalism, and continuous improvement
- You are recognized by peers, participants, and families as a positive role model in the climbing community
Requirements
You Must Have
- Minimum 18 years of age
- Current CPR/First Aid/AED certification (or willingness to obtain before first shift)
- Safe Sport certification (or willingness to obtain before working with minors)
- Ability to work with participants of any age, background, or ability level
- Patience, maturity, and dependability—your group counts on you showing up and showing up ready
- Strong communication skills and the ability to stay calm and clear under pressure
- Commitment to 5.Life’s core values: Stewardship, Heart, and Dynamic
Preferred (Not Required)
- Minimum one year of instructing, teaching, or coaching experience in climbing or a related field
- Familiarity with current climbing instruction standards and industry best practices
- Experience working with youth programs, adaptive climbing, or team-building facilitation
- Recognized climbing certifications (CWI, AMGA SPI, or equivalent)
Compensation & Benefits
Compensation is competitive and commensurate with experience. As part of the 5.Life team, you’ll also receive:
- Complimentary climbing membership at your home facility
- Access to all 5.Life network locations: Bloc Garten, Chambers, and Vertical Adventures
- A community of climbers who believe that us against the rock is the only competition that matters
- Ongoing training and professional development opportunities
- A workplace that puts people first—staff and participants alike