3AM Technologies Technology Support Specialist Joelton, TN · Full time

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Whether in the clinic, recovery room or simulation environment, 3AM Technologies provides the infrastructure needed to care for patients and train future healthcare providers. Our SimServeRx® system equips educational institutions to train future healthcare providers on effective medication management practices in simulation environments. The ServeRx® system brings safety and security to healthcare facilities with integrated software that reduces inventory costs and medication error rates. 3AM Technologies was founded in 2010 with the mission of providing medication management services with pride, honesty and vigilance.

Technology Support Specialist

Job Overview

3AM Technologies is currently seeking a Technical Support Specialist to join our existing Operations team in Joelton, TN . A Technical Support Specialist is tasked with the obligation to provide excellent remote assistance to our customers. You will diagnose and troubleshoot software and hardware problems. The Technical Support Specialist will also be required to maintain and complete a program for the implementation and upgrading of our proprietary software including upgrading the supporting environment. Additionally, the successful applicant will be tasked with the preparation and setup of all pc’s that will be installed within our hardware solution.

If you’re naturally a helper, enjoy assisting people with computer issues and able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

• This is a full-time hourly position with some overtime required. Starting pay grade will be based on experience level.

DUTIES AND RESPONSIBILITIES:

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues within our proprietary software and hardware

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or teams, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g., HL7 interface, training, management, etc.)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare and implement all PC’s required by our operations team for new customer purchases.

• Carry out a program to upgrade all existing customers to the latest version of our software.

• Document technical knowledge in an online wiki

• Maintain positive relationships with clients

SKILLS AND EXPERIENCE:

• Hands-on experience with Windows desktop and server operating systems

• Experience of SQL Server both standard and express

• PowerShell scripts

• Scripting languages (Lua)

• Ability to diagnose and troubleshoot basic technical issues

• Familiarity with remote desktop applications and help desk software

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• Is a quick, self-motivated learner who wants to work for a company that will invest in your education

3AM Technologies: Solutions For What Matters Most.

INTEGRITY – EXCELLENCE – VIGILANCE

Whether in the clinic, recovery room or simulation environment, 3AM Technologies provides the infrastructure needed to care for patients and train future healthcare providers. Our SimServeRx® system equips educational institutions to train future healthcare providers on effective medication dispensing and administration practices in simulation environments. The ServeRx® system brings safety and security to healthcare facilities with integrated software that reduces inventory costs and medication error rates. 3AM Technologies was founded in 2010 with the mission of providing medication management services with integrity, excellence, and vigilance. We automate med passes, pharmacy cart fill and even nurse server methods of dispensing medication. Are you excited about the possibility’s technology can bring to healthcare? Are you interested in making a meaningful impact on people’s lives? Are you driven to make a difference? If so, we’d love to talk with you. Please send your resume to [email protected]