321 Coffee Assistant Shift Manager Raleigh, NC · Raleigh, NC · Raleigh, NC · Part time Company website

Apply for Assistant Shift Manager

321 Coffee is a growing specialty coffee company built to create meaningful jobs for people with disabilities. With five locations, 60+ team members, and plans for more, we’re proving that inclusion and excellence go hand in hand. Join us to be part of a mission-driven team that’s promoting inclusion and using business for good.

JOB SUMMARY AND MISSION 

321 Coffee is a coffee shop and roaster built on inclusion. We aim to provide meaningful work experiences to individuals with intellectual and developmental disabilities. We believe in doing business the right way, and we’re looking for an individual who shares this passion for inclusion and belonging.

321 Coffee is growing, and we are excited to hire people to support our daily cafe operations. This role is for someone who wants to work independently with others, take ownership of the shop’s day-to-day execution, deliver an excellent customer experience, and find enjoyment while doing it all. Assistant Shift Managers are essential to ensuring each location operates smoothly and consistently while creating a fun experience that is inclusive to all. 

 

Assistant Shift Managers will work independently alongside other Assistant Shift Managers with offsite support from a Shift Manager or Store Manager. They are expected to be able to independently run the shop during a shift without immediate onsite supervision. 

 

Assistant Shift Managers will have a “home” set of locations where they work.  

 

Part-time hours are currently available Tuesday, Wednesday, and Thursday.  

 

SUMMARY OF KEY ROLE REQUIREMENTS 

Responsibilities include but are not limited to: 

• Open and close the shop independently 
• Operate the shop during a shift without onsite supervision 
• Greet customers, answer customer questions, and describe menu offerings 
• Take orders accurately and process them through the point-of-sale system 
• Confirm order accuracy with customers 
• Prepare excellent drinks and products, following 321 Coffee recipes 
• Ensure work safety and cleanliness 
• Keep the shop running efficiently by anticipating needs 
• Create a welcoming environment for guests and our team 
• Engage with others to share the 321 Coffee mission 
• Assist with restocking supplies and maintaining organization of the shop 
• Communicate operational issues or needs to the Shift Manager or Store Manager 
• Other duties as assigned by Company 

  

BASIC ROLE QUALIFICATIONS 

• Prior experience is a plus but not required 
• Ability to lift items weighing up to 25 lbs for restocking inventory 
• Ability to work independently and maintain responsibility for the shop during a shift 

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

• Eager to learn new skills and request help when needed 
• Maintain strong communication skills  
• Ability to work independently without immediate onsite supervision 
• Engage with customers and provide outstanding customer service 
• Attend required shifts and maintain punctuality 
• Ability to use and troubleshoot point-of-sale technology 
• Ability to learn and operate shop equipment 
• Ability to work Tuesday, Wednesday, and/or Thursday 
• Ability to work in the USA 

 

EQUAL OPPORTUNITY 

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. As an equal opportunity employer 321 Coffee provides equal employment opportunity for all individuals employed by, or seeking employment with 321 Coffee, without regard to race, age, color, religion, sexual orientation or expression, citizenship, sex, marital status, national origin, pregnancy, disability, genetic information, or status as a disabled veteran or Vietnam era veteran, criminal history, or other criteria as may be established by state or local ordinance in areas where 321 Coffee does business. 

 

COMPENSATION 

$11.50/hour + tips (previously between $4.00 - $7.00 an hour) 

 

BENEFITS 

• Full-time employees are eligible for: 
• Paid Time Off (4 weeks/year) 
• Flexible Paid Time Off (accruing starting at 3 weeks/120 hours PTO per year) 
• Additional Paid Time Off (1 week/40 hours PTO given) for the Company Holiday Winter Week Closure (12/24-1/1) 
• Blue Cross Blue Shield NC Health Insurance Plan 
• Group health insurance plan with employer contributions toward employee premiums  
• Including Medical, Dental, and Vision plans 
• All employees are eligible for: 
• 401(K) Plan  
• Free Shift Drink 

 

APPLY 

Applications will be reviewed on a rolling basis.  

If you need an accommodation due to a disability, please contact [email protected].  

 

If you receive disability benefits, please consider the resources available from the North Carolina Council on Developmental Disabilities here.