24 Seven Marketing, LLC. Customer Service Representative (Team Leader) Remote · Full time Company website

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Job Title: Remote Customer Service Team Leader – 24 Seven Marketing, LLC

Job Summary:

24 Seven Marketing, LLC is seeking a Remote Customer Service Team Leader to manage and support a small team of 5 employees. This is a full-time position (Monday to Friday, 8 AM – 5 PM), offering competitive pay and full benefits. You will be responsible for leading and motivating your team to deliver exceptional customer service and ensure client satisfaction. The position offers a salary range of $15–$18 per hour with the opportunity to grow within the company.

About Us:

24 Seven Marketing, LLC is a U.S.-based marketing and customer support company focused on delivering outstanding service across multiple industries. We strive to create a collaborative, professional environment for employees to excel and grow in their careers.

Position Overview:

As a Customer Service Team Leader, you will manage a team of 5 customer service specialists, ensuring that they provide excellent service to clients while meeting performance goals. This is a remote, full-time role (Monday to Friday, 8 AM – 5 PM), with comprehensive benefits after the probationary period.

Responsibilities:

• Lead and manage a small team of 5 customer service specialists, providing guidance, support, and feedback
• Oversee daily team operations, ensuring goals and performance metrics are met
• Monitor and evaluate team performance, providing constructive feedback and coaching
• Handle escalated customer inquiries and ensure proper resolution
• Maintain accurate records and reports of team performance, customer interactions, and service quality
• Collaborate with other departments to improve service delivery and customer experience
• Conduct regular team meetings to ensure alignment on goals, policies, and updates
• Stay up-to-date with company products, services, and policies

Requirements:

• Must be a U.S. citizen currently living in the United States
• 1+ year of experience in customer service, with at least 6 months in a leadership role
• Experience with Microsoft Office is a plus; experience with Microsoft Teams is a big plus
• Strong leadership and team management skills
• Excellent communication, coaching, and problem-solving abilities
• Good typing and data entry accuracy
• Must have access to a personal computer, wired internet connection, and a headset
• Must be able to complete and provide a clear background check and drug test

Compensation & Benefits:

• Pay: $15–$18 per hour
• Full-Time Position: Monday to Friday, 8 AM – 5 PM
• Full Benefits for full-time employees after the probationary period:
• Health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Gym membership reimbursement
• Paid time off (PTO) and holiday pay
• Employee assistance program (EAP)
• Career development and growth opportunities
• Additional company perks and discounts

Why Join 24 Seven Marketing, LLC?

We offer a collaborative and supportive work environment where you can grow as a leader and provide impactful customer service. If you're looking for a leadership role with career growth opportunities, apply today!