About Us 1Above Technology is a managed services provider (MSP) delivering IT consulting, support, and infrastructure management to businesses across the Los Angeles area. We pride ourselves on responsive, high-quality service and a team-first culture where technicians grow their skills while solving real problems for real clients.

About the Role

We are a growing Managed Service Provider (MSP) delivering hardware, software, low voltage installations, and comprehensive IT support to businesses across multiple industries. At 1Above Technology, we’re building the strategic technology partner that growing businesses rely on — delivering custom-tailored IT and support that keep their operations running so they can focus on what they do best. Our client base spans healthcare, apartment communities, restaurants, law offices, and schools.

We are seeking a Service Delivery Coordinator to be based out of our Los Angeles, California office, supporting operations across our Texas and California offices, and reporting to the Director of Project Management. This role is split evenly between two core functions: managing service calls and supporting special projects on the delivery side, and working cross-departmentally to keep teams aligned, communication flowing, ensuring nothing falls through the cracks. This is a role for someone who is organized, proactive, and comfortable operating in a fast-moving environment where priorities shift and clear communication is everything.

What Success Looks Like in the First Year

• Service calls are managed end-to-end with confidence — scope is clear, technicians are prepared, clients are kept informed, and closure is documented without prompting
• Cross-departmental communication is noticeably smoother — teams know they can count on you to surface the right information to the right people at the right time
• Project documentation in Zoho Desk, Google Workspace, Slack, and Notion is consistently accurate and up to date — nothing is missing, outdated, or hard to find
• You’ve built strong working relationships across Hardware, Helpdesk, Field Operations, Project Management, and Customer Success teams and those teams see you as a reliable operational partner

Key Responsibilities

Service Call & Project Coordination

• Manage service calls from initiation through completion — including scoping, scheduling, technician coordination, client communication, and closure documentation
• Create, maintain, and resolve tickets in Zoho Desk accurately and on time, ensuring all project activity is properly logged and visible to the team
• Draft and send client communications related to service call scheduling, project start dates, status updates, and completion confirmations
• Compile materials lists, assist with equipment ordering (e.g., Amazon and other vendors), and track deliveries to ensure projects are ready to execute on time
• Monitor on-site progress for active service calls and projects, following up with technicians to ensure all completion steps are fulfilled before a job is closed
• Support special projects under the direction of the Director of Project Management, contributing to scoping, scheduling, documentation, and coordination tasks as needed
• Draft and submit project closure reports upon completion, including lessons learned and any follow-up items
• Audit project documentation in Zoho Desk, Google Workspace, Slack and Notion regularly to maintain accuracy and completeness across all active work

Cross-Departmental Communication & Alignment

• Serve as a coordination touchpoint between Project Management, Hardware, Field Operations, HelpDesk and Customer Success — ensuring teams are informed, aligned, and unblocked
• Post consistent project and task updates in Slack, keeping stakeholders across departments informed on planning, procurement, scheduling, and execution status
• Surface risks, blockers, and scheduling conflicts to the Director of Project Management proactively, before they impact delivery or client commitments
• Facilitate team check-ins and cross-functional meetings as needed, ensuring the right people are in the room and action items are captured and followed through
• Maintain daily communication with the Director of Project Management and relevant team leads via Slack and in person, providing clear and concise updates on active work
• Support onboarding coordination for new clients by helping ensure the right teams have the information they need ahead of project kickoff

Tools & Documentation

• Maintain proficiency in 1Above Technology’s core operational platforms including Zoho Desk, Syncro, Slack, Google Workspace, and Notion
• Ensure all service calls, projects, and client interactions are documented accurately and consistently across systems
• Contribute to the development and upkeep of templates, checklists, and SOPs that support repeatable, efficient service delivery

Qualifications

Required

• 2–3 years of experience in a coordination, project support, operations, or service delivery role — preferably within an MSP, IT services, or technology environment
• Demonstrated ability to manage multiple tasks and priorities simultaneously without losing attention to detail
• Strong written and oral communication skills, with comfort reaching out proactively to team members, management, and clients
• Proficiency with Slack and Google Workspace 
• Organized, self-directed, and able to operate independently while keeping the right people informed
• Comfortable working in a fast-paced environment where priorities shift and clear documentation is essential

Preferred

• Experience with ticketing or project management platforms; familiarity with Zoho Desk, Syncro, or similar tools a plus
• Experience supporting service calls, field coordination, or IT project delivery in a managed services environment
• Familiarity with procurement and equipment tracking processes (ordering, delivery management, inventory)
• Exposure to client verticals including healthcare, multifamily residential, foodservice, legal, or education
• Associate’s or Bachelor’s degree in Business, Communications, Information Technology, or a related field, or equivalent work experience

What We Offer

• Group rate medical, dental, and vision coverage
• 401(k) with company match after 1 year of employment
• Paid time off
• Professional development support including certifications and training

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.