1% For The Planet Small Business Account Coordinator Burlington, VT or Remote

The Small Business Account Coordinator will support the organization by acting as the primary account manager for 1% for the Planet small business members.

Description

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This person will need to manage a large number of accounts while remaining focused on long-term objectives. Our team members as part of our global movement of businesses, nonprofits and individuals who care deeply about our planet. 1% for the Planet supports all staff members to grow professionally with us, so we seek candidates with a growth mindset and an orientation toward continual improvement.\n\n"},{"attributes":{"color":"#000000","bold":true},"insert":"Key responsibilities:"},{"insert":"\n\nIn conjunction with our Business Membership Specialist, the Small Business Account Coordinator will be responsible for welcoming new small business members to the network"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Providing best-in-class account management and customer service will be a priority for this role, which includes regular member outreach, answering questions, assisting with certification support and communications, providing strategy support where needed, and sharing network opportunities "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Working with your supervisor and your team members to educate yourself on our organization, it’s policies, our culture as well as all the work that you will be tasked with in this role"},{"attributes":{"align":"justify","list":"bullet"},"insert":"\n"},{"insert":"Support our Business Membership team goals to ensure member retention, certification, and increased brand awareness"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Coordinate with the Certification & Accounting Coordinator to ensure successful certification and renewal communications with members annually—which will include deactivating members when needed"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Maintain accurate and up-to-date account data in Salesforce"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Utilize CRM (Salesforce and HubSpot) reports and dashboards to ensure timely and accurate communications regarding member certification"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Coordinate with regional business accounts leads to support connectivity between small business members and regional network hubs"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Work within the small business team to navigate change in a growing organization and support the establishment of long term systems and processes to help support our small business members"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"},{"attributes":{"color":"#000000","bold":true},"insert":"1% for the Planet profile and culture:"},{"insert":"\n\n"},{"attributes":{"color":"#000000"},"insert":"1% for the Planet is a global organization that exists to ensure our planet and future generations thrive. We inspire businesses and individuals to support environmental nonprofits through membership and everyday actions. We make environmental giving easy and effective through partnership advising, impact storytelling and third-party certification."},{"insert":"\n\n"},{"attributes":{"color":"#000000"},"insert":"Started in 2002 by Yvon Chouinard, founder of Patagonia, and Craig Mathews, founder of Blue Ribbon Flies, our members have given more than $280 million to our approved nonprofit partners to date. Today, 1% for the Planet’s global network consists of thousands of businesses, individuals and environmental nonprofits working toward a better future for all."},{"insert":"\n\n"},{"attributes":{"color":"#000000"},"insert":"Look for our logo to purchase for the planet and learn more at"},{"insert":"\n"},{"attributes":{"color":"#1155cc","link":"https://www.onepercentfortheplanet.org/"},"insert":"onepercentfortheplanet.org"},{"attributes":{"color":"#000000"},"insert":"."},{"insert":"\n\n"},{"attributes":{"color":"#000000","bold":true},"insert":"Location: "},{"attributes":{"color":"#000000"},"insert":"1% for the Planet is headquartered in beautiful Burlington, Vermont. Please note that for this position we are accepting both local and remote applicants. This role may be conducted remotely from anywhere within the United States."},{"insert":"\n\n"},{"attributes":{"italic":true,"color":"#000000","bold":true},"insert":"Please note: "},{"attributes":{"color":"#000000","italic":true},"insert":"Currently, no 1% for the Planet staff members are required to work in our physical office space, even Vermont-based employees. Our team is currently either working from home or working a closely monitored hybrid schedule between their home and our headquarters. Any work done at our headquarters by 1% for the Planet staff members that choose to utilize the space is closely monitored by our team to ensure safety protocols for COVID-19 are implemented, regularly updated and upheld. We will safely arrange for any Vermont-based hire to be able to use our office space, should they request it. We will also work with any candidates to discuss a remote work schedule that feels most safe to them."},{"insert":"\n\n"}]

Requirements

Knowledge, skills and abilities:

-A passion and enthusiasm for account management, customer service and mission-driven work that’s creating real environmental impact

-Experience in account management or a high-volume customer service role (preferred)

-Undergraduate degree and/or 1 to 2 years related professional experience

-Strong team player with excellent oral and written communication skills

-Ability to develop supportive relationships with members, whether remotely or in-person

-Excellent organizational and time management skills, attention to detail, and the ability to adhere to deadlines

-Ability to prioritize tasks and streamline workflow for maximum efficiency

-Ability to coordinate work between multiple systems in a day

-Comfortable and effective working independently in a remote work environment

-Flexible and comfortable with change/fast growth

-Comfortable speaking with members over the phone and video conferencing services

-Proficiency in Microsoft Office and Google Workspace

-Experience in Salesforce and HubSpot (preferred)